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Home   Contact Us   Career Center   Education   SHCA Store May 25, 2011
Patient experience study identifies drivers of success and roadblocks
PR Newswire via The Sacramento Bee    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The Beryl Institute released a report highlighting results from its recent patient experience benchmarking study conducted in collaboration with Catalyst Healthcare Research, an independent marketing research firm. According to the research, patient experience is one of the top priorities facing hospital executives over the next three years. Patient experience/patient satisfaction was ranked number two (21 percent) behind quality/patient safety (31 percent). Topping the list of roadblocks to implementing change was general cultural resistance to doing things differently, followed closely by leaders being pulled in too many directions and other organizational priorities reducing emphasis on patient experience. More

Senate passes women's health care bill
Daily Record    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The New Jersey state Senate passed – but fell short by one vote of a veto-proof majority – a bill to restore $7.4 million in women’s health care funding to the state’s budget. More

New reservation system lets patients stay home until emergency room doctors are ready
Los Angeles Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
For $9.99, nine South Florida hospitals are guaranteeing immediate entry into their emergency rooms. Or their money back. Patients with non-life-threatening conditions such as a sprained ankle or urinary-tract infection can make reservations at or on the hospitals' websites, which post the next available appointments. InQuickER returns the money if a patient isn't evaluated by a health care professional within 15 minutes of the reservation time. More

Kansas likely to enact health care 'freedom' law
Connecticut Post    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Kansas was close to joining other states in enacting a law designed to block a mandate in last year's federal health care overhaul that would require most Americans to buy health insurance. More

SHCA Domains of Practice™ Conflict and Conflict Resolution

Wednesday, June 15, 2011
1:00 p.m. CST
Register Now!

Member Rate $140

The Patient Advocate intervenes in conflicting relationships involving the interests of patients and others in the healthcare environment; promotes reconciliation, compromise, or settlement. The goal of this webinar is to provide the Patient Advocate with tools and information that will keep the welfare of the patient in the forefront, realizing that the patient is often the least able party to successfully represent him/herself in a competing or opposing relationship.

Join SHCA for real world perspective, tips and takeaways and walk you through a guided review of conflict resolution strategies and follow up procedures. To learn more or to register click here

States cut HIV medications for uninsured
United Press International    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Because of the recession, some U.S. states are cutting anti-retroviral medications for patients with HIV, advocates for gay issues say. Via the Ryan White Care Act, the federal government pays about $885 million annually for most of the Aids Drug Assistance Program (ADAP) drugs – the average annual cost for ADAP drugs is $11,388 per person – but many states supplement this funding. However, the recession has resulted in more people seeking help in funding because they have lost their jobs and health care insurance. More

Health care providers convey concerns about proposed ACO rules
California Healthline    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Health care providers are expressing concerns over the proposed rules released in March governing the creation of accountable care organizations (ACO) under the federal health reform law. The providers are most concerned with provisions that are intended to keep ACOs from increasing Medicare spending, which they say could end up costing rather than saving money if the providers do not reach saving. More

Leaders Learn From Leaders:
SHCA Domains of Practice™ Call for Faculty;

Applications due June 15, 2011

SHCA is seeking faculty with excellent teaching abilities to help us shape the future of patient advocacy through high quality instruction. We have a number of faculty positions open for the Domains of Practice curriculum to meet industry needs.

Click here for more information on faculty expectations, compensation and the online application.

Uninsured patients positive toward concierge practice
American Medical News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Patients appreciate programs that adopt the retainer or concierge model to provide primary care to the uninsured, but they don't always understand how they operate. Retainer practices, also called concierge or boutique practices, are often presented as options for patients who are insured or have the means to pay for care but want extra attention and services. However, some practices have been geared toward uninsured patients, giving them an affordable way to access care. More

TV-based patient education improves engagement, quality of care
Modern Medicine    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Integrated television-based technology can help hospitals meet the patient-centeredness requirements of federal reform initiatives, stated a recent white paper released by LodgeNet Healthcare, a provider of media and connectivity solutions for hospitals. The white paper suggests a hospital adopt a patient engagement strategy that employs technology; can be implemented within the inpatient environment; extends communication across the continuum of care; is designed to reach all patients, including the most vulnerable and traditionally underserved; and effectively educates and motivates patients to take an active role in their own care. More

The Circle of Life Award
Applications due August 8, 2011

Celebrating Innovation in Palliative and End-of-Life Care is presented annually to honor organizations striving to improve the care provided to patients with life-threatening conditions or near the end of life. In 2012, up to three organizations will win Circle of Life Awards; additional organizations may receive Citations of Honor. Awards and citations will be presented at the American Hospital Association Health Forum Summit, July 19-21, 2012, in San Francisco.

To nominate an organization or program (either your own or another), please click here or e-mail

The application is available here. All organizations or groups in the U.S. that provide palliative or end-of-life care are eligible for the award. More information on the award and previous recipients is available here.

Please call the American Hospital Association Office of the Secretary at 312/422-2704 or e-mail with questions about the award process or application.

Medicaid physician pay swept up in battle over funding and access
American Medical News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Even as House Republicans started moving a bill that would give cash-strapped states more flexibility to roll back Medicaid eligibility standards, Obama administration officials were proposing new standards for states to maintain access to care for enrollees. The rule could create an obstacle to states that want to reduce Medicaid physician pay. More

The Medicare test for president
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Medicare reform has risen to the top of the national agenda and will be the defining issue of next year's elections. The outcome of this debate will greatly shape America's fiscal future, because without substantial Medicare savings the budget cannot be balanced. More

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SHCA News You Need
Colby Horton, Vice President of Publications, 469.420.2601   Download media kit
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