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Home   Contact Us   Career Center   Education   SHCA Store July 6, 2011
5 ways hospitals can boost online engagement
Healthcare IT News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
"Hospitals are missing their opportunity" to boost patient engagement online, says one expert, who notes that a successful Web project requires a hybrid of marketing expertise and technology. Here are five ways health care organizations can boost online engagement. More

Disney gives hospitals advice on consumer service
FierceHealthcare    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The happiest place on earth is dispensing consumer service advice to hospitals. Disney Institute announced its professional development program for hospitals and healthcare organizations aimed at applying Disney's customer service strategies to exceed the expectations of patients. Building a Culture of Healthcare Excellence, as it is called, teaches Disney's five philosophies of leadership excellence, people management, quality service, brand loyalty, and creativity/innovation. More

Appeals court upholds health care law's individual mandate
The Washington Post    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A federal appeals court upheld the most contentious provision of the health care overhaul law, ruling that Congress can require Americans to carry insurance coverage. In backing the individual mandate, the U.S. Court of Appeals for the Sixth Circuit in Cincinnati became the first appellate court to rule on President Obama's signature domestic initiative. The decision also marked the first time a Republican-appointed judge has sided with the administration in evaluating the law's constitutionality. More

Medicare will continue to cover 2 expensive cancer drugs
The New York Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Medicare confirmed that it would continue to pay for two expensive cancer drugs that had been at the center of debate — Avastin from Genentech for breast cancer and Provenge from Dendreon for prostate cancer. A spokesman for the Centers for Medicare and Medicaid Services said the agency would continue to pay for Avastin for breast cancer, even if the Food and Drug Administration revoked the drug's approval as a treatment for that disease. More

SHCA Domains of Practice™ Grievance and Complaint Management

Wednesday, July 20, 2011
1:00 p.m. CST
Register Now!

Member Rate $140
Patient Advocates are faced daily with many challenges - they receive grievances, complaints and concerns from patients, their families and others. It is the nature of the beast to manage difficult situations and help resolve complicated issues with appropriate departments across the facility to mitigate risk and improve the overall patient experience. A successful Patient Advocate not only does right by the patient, but does the right thing, the right way in accordance with the healthcare facility’s policies, state laws, and by the CMS Grievance Guidelines and other federal regulatory agencies.

The goal of this 90 minute module is to provide participants with fundamental information and regulatory updates as it relates to the collecting, responding and resolving of grievances and complaints as well as the legal and ethical responsibility of the Patient Advocate that are put in place by federal regulatory agencies.To learn more or to register click here.

Prices drop for high-risk insurance
NPR    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Will lower premiums for health insurance to cover people with pre-existing conditions make the policies more attractive? Experts agreed that high prices for the coverage created under the health care overhaul were partly to blame for anemic enrollment in the plans, which reached just 21,454 after several months. Hundreds of thousands of people had been expected to sign on. But, the Obama administration reduced premiums by up to 40 percent in 17 states and the District of Columbia where it runs the new high-risk programs. It also encouraged other states to follow suit. More

5 reasons why Google health failed
Information Week    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Google confirmed what had been rumored for quite some time: The company is pulling the plug on Google Health, the online personal health record system that they launched in 2008. The service never really took off, and here are five reasons why. More

White House reportedly offers cuts to Medicaid, Medicare, in deficit talks
CBS News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Amid ongoing efforts to work out a deal to raise the debt ceiling, the New York Times reports that the White House is offering up tens of billions of dollars' worth of reductions in Medicaid and Medicare programs — if Republicans agree to increase tax revenues. Negotiators appear to be working on a proposal that would cut funds from Medicare and Medicaid without majorly overhauling them or imposing direct new costs on beneficiaries. More

Call for Faculty — SHCA Domains of Practice

Applications Due: August 1, 2011.

SHCA is seeking faculty with excellent teaching abilities to help us shape the future of patient advocacy through high quality instruction. We have a number of faculty positions open for the Domains of Practice curriculum to meet industry needs.

Click here for more information on faculty expectations, compensation and the online application.

SHCA News You Need
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