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3 Ways To Turn A Small Business Into A Big Business
By Greg L. Alston
Too many small business owners take a bunch of money, throw it at a problem and hope it works. This is why the failure rate of new businesses is 44 percent by the end of the third year of operation. So in my never-ending quest to give simple answers to incredibly complex questions, I have attempted to give a quick explanation of: What makes a business successful and worthy of growing in to a big business? There are really only three things that matter.
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Small Business: Before Vacation, Plan for Re-entry
Newsday
So you finally get away from your business for a well-deserved vacation, and before you know it, it's time to return. But even more dreaded than the prep it took to get away is the impending onslaught of work, emails and phone calls waiting for you upon your return.
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10 Useful Productivity Hacks for Small Business Owners
Small Business Trends
Running a small business can take up a lot of your time. If you're fortunate enough to have some success under your belt, you could have anywhere from 20-200 people a day who need a minute or two of your time.
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Are You Walking Past Money Trees?
CBS MoneyWatch
If there was money hanging off a tree, you'd be sure to stop and grab it, right? After all, free money is awesome. However, researchers found that when they hung dollar bills off a low hanging tree branch, most people didn't appear to even see it. If we can miss money that is literally hanging in front of our eyes, what else are we missing?
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2 Kinds of People You Should Never Negotiate With
Harvard Business Review
The first thing negotiation experts teach is to "separate the people from the problem." The vast majority of the time, this is sound advice. But approximately 1 percent of the time, people are the problem. And in such cases, normal negotiation strategies just don't work. Here's how to recognize that rare situation and what to do about it.
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Increase Revenue Through Customer Service
By Greg Witz
Today's business world has gone beyond simply having a good product or service at a reasonable price. Social media has increased the importance of customer service, with 78 percent of online customers recommending the brand to a friend after having a great service experience. What is the consequence of bad customer service? Recent research suggests that it costs companies $338.5 billion a year in lost revenues. 86 percent of customers quit doing business with a brand due to bad customer service. If customer service was not a priority before, it will be now. This of course begs the question: How do I improve my customer service?
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Free Time-Tracking Tools for Business Owners
Business News Daily
Be honest: Are there days that go by when you have no idea where the time went — mostly because it feels like you haven't gotten anything done? It could be just a matter of figuring out how your time was allocated.
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4 Apps to Help You Run Your Business
The Huffington Post
Whether you are a solopreneur or own a small business with multiple employees finding easy and affordable quality solutions is a constant challenge. For most small business owners the day to day can be a hodgepodge of responsibility as you are forced to play marketing expert, accountant, and customer service all while selling a product you can be proud of and the public needs.
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Building a Customer-Centric Company Culture
Forbes
Peer pressure: It's that ugly, evil thing you warn your kids about. It entices young people to smoke. Shoot up. Mouth off. But let's talk about positive peer pressure today: the double significance of every hiring decision in how customer service is provided at great companies.
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Using Postcards to Generate Calls and Referrals
Jeffrey Dobkin
A letter is the best marketing tool. In a letter, you have time and space to sell, sell, sell. You can explain benefits and features. You can show facts and figures. But a letter is a lot of work and expense. Postcards, on the other hand, can be effective and are certainly less work.
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