Get a Taste of AHVRP Online Education! It's Sweeter than Candy - AVAILABLE NOW AND LATER
AHVRP
Don't forget to take advantage of the online educational opportunities. You may purchase available archives of live pre-recorded educational programs and register now for upcoming webinars. CEUs may also be awarded on education received through archived pre-recorded programs. Take a look at what Ed on Wheels has available now and the programs you can take advantage of later. More

Using Volunteers Effectively
Christina Jones via Suite 101
According to the 2008 Department of Labor's annual survey, about 61.8 million people volunteered. The average person volunteered 40-90 hours. That means that the majority of volunteers fall into the short-term category. With so many of these short-term volunteers, it can be difficult for organizations to use them effectively. But since volunteering is the backbone of many of these organizations, it's imperative to utilize the volunteers in ways that are effective for the organization as well as for the volunteers themselves.More

Promoting Your Volunteering Program Internally
Coyote Communications
Too often, the first position cut at an organization facing financial difficulties is the volunteer coordinator. Sometimes people in these positions don't make sure that every staff member at their organization knows the time and expertise they bring to the position, and the essential nature of their role in recruiting and supporting volunteers.More

Recruiting Senior Volunteers
The Corporation for National & Community Service
Use local businesses, media outlets, and service agencies in your community as resources for targeting potential senior volunteers. This effective practice suggests several ideas for targeted marketing and recruitment of senior volunteers.More

Dealing with Demanding Customers
Business Know-How
No matter how big or how small your organization is, you're always going to run into the very demanding customer who wants to make you pull your hair out. And just as with other risks you analyze, there are some worth dealing with and some that are just too much of a bother for too little gain. Sometimes you have to pick and choose and decide which ones to cut loose.More

Does it Matter if You Like Your Staff? How to Build an Effective Corporate Culture
Fortune Small Business via CNN
All companies have a corporate culture. Some cultures are good; others are bad. Some are productive, some destructive. And sometimes people bring with them old habits that don't work in a new environment.So what is corporate culture? There are several aspects to consider.More

The Sleep Deprived Manager
The Enlightened Manager Blog
What are the consequences of going to work sleep deprived? Are you cranky? Do you find it difficult to focus? These symptoms are well known, and sometimes we shrug them off because we need to get things done more than we need to sleep. A new study has demonstrated a new problem with lack of sleep - when you don't sleep, you can't remember things. More

Customer Service Overhaul
DMS Retail
We all seem to know how important customer service is if we are going to be successful in retail. Then why do we keep getting lousy service wherever we go? Assuming most customers are reasonable people, the answer to the above question is 1. Store staff don't know or don't understand what the expected behavior in terms of customer care is or 2. Management gives this issue only a lip service and do not place firm criteria to maintain high customer service levels.More