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Home    About    Programs & Resources    Education    Annual Conference    Jan. 13, 2011
Honoring Martin Luther King, Jr.
with a day on, not a day off

Idealist Blog    Share   Share on FacebookTwitterShare on LinkedinE-mail article
This coming Monday, Jan. 17th, is the 25th anniversary of Martin Luther King, Jr. Day — a national day of service in the United States. People across the country are kicking off the new year by creating, joining, or reporting on MLK Day service projects in their communities. Where will you volunteer your energy and time? More

Communities seeking more payments from nonprofits
Foster's Daily Democrat (Maine)    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Budget crunches are the new reality for municipalities throughout the region. In the face of these difficult economic times, municipalities are forced to seek alternate sources of revenue to maintain the services they provide. Among those options are requesting PILOTs, or Payments in Lieu of Taxes, from certain nonprofit organizations. More

How to keep baby boomer volunteers coming back    Share    Share on FacebookTwitterShare on LinkedinE-mail article
"The baby boom generation gives our nation an unprecedented opportunity to increase the breadth and the scope of volunteering," said Robert T. Grimm, Jr., Director of the Corporation's Office of Research and Policy Development. "If we use the right approach, this population will continue their service and change the face of volunteering in America." More

10 tips for boosting employee morale
Inc.    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The holidays have passed and everyone is returning to his or her regular routines. As a result, employee morale may dip drastically from the highs of the holidays. So how do you keep the good feelings going for your employees? To help counter the winter blues, we have compiled tips from the experts and suggestions from Ask Inc. users to help keep spirits buoyant. More

NRF: Panel considers what retailing will look like in 2020
Retail Customer Experience    Share    Share on FacebookTwitterShare on LinkedinE-mail article
At the NRF session titled "Consumer 2020: What Lies Ahead for the Retail Industry," two executives from Deloitte Research shared the stage with three high-level retail executives to turn a trained set of eyes on the coming decade. Alison Paul, vice chairman and U.S. retail leader for Deloitte, began the session with an overview of the history of retail so far. More

Conversational marketing delivered across multiple channels reaches next-gen shoppers
Retail TouchPoints Cross-Channel Strategies Blog    Share    Share on FacebookTwitterShare on LinkedinE-mail article
In an era where personalized experience reigns supreme, retailers are challenged to deliver enhanced customer engagement at every possible touch point. Retail TouchPoints had the chance to catch up with Neolane CEO Stephan Dietrich to discuss successful customer engagement, the next level of memorable prospect interactions and the importance of conversational marketing. More

Richard Branson: On customer service
Entrepreneur    Share    Share on FacebookTwitterShare on LinkedinE-mail article
I have always liked Sam Cooke's old hit song, "Chain Gang." It comes in handy when I'm talking about customer service. That's because delivering good customer service requires front-line workers to receive support from co-workers — in effect, a chain reaction of teamwork that is consistent from beginning to end. And the chain of assistance is only as strong as its weakest link. More
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