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When the customer is wrong

"The customer is always right." That is probably the most-heard sentence when companies talk about customer service. Yet, in reality, we all know that not every customer is right. I recently read a popular update on Facebook about a group of unpleasant customers in a hotel....

source: By Linchi Kwok
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All IGLTA members in good standing are welcome to submit posts to our Insider Out Travel blog. Please remember that the blog is a forum for LGBT travel information and stories from industry insiders; it's not advertising space. Your blog post can include a byline and the...

source: IGLTA

Without the foresight of our small founding tourism businesses, IGLTA wouldn't be the global organization it is today. This recurring eNews feature celebrates current small business members of the association. Maryland-based Get Out! Excursions specializes in personalized...

source: IGLTA

IGLTA is pleased to announce the recent annual global partnership renewals of Delta Air Lines and Hilton Worldwide. These respected brands support the association and its mission throughout the year at the Platinum level, our top tier of partnership. Please join us in thanking...

source: IGLTA

Join Meet Minneapolis and IGLTA on 11 August at The Big Bang in Nashville for the 11th annual LGBT party at the American Society of Association Executives conference. There is no fee to attend, but please consider providing a donation to the IGLTA Foundation when you RSVP....

source: IGLTA

Just about every time a state debates same-sex marriage, a report emerges giving a multimillion-dollar figure to how much the state's economy would be boosted by all those weddings. Gay-marriage supporters then tout the studies...

source: Los Angeles Times

The Indian government has announced it has no plans to change a colonial-era law reinstated by the country's Supreme Court in December 2013 that criminalizes gay sex, making it an offense punishable with life in prison.

source: Towelroad

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