ISPI Performance Digest MultiBriefs
May 22, 2012
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Are your employees drivers of process innovation — or victims of it?
Harvard Business Review
To stay competitive, organizations continually need to find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. In his 1990 classic HBR article "Re-Engineering Work: Don't Automate, Obliterate," Michael Hammer argued that IT must drive radical process innovation. Unfortunately, this creates two problems.More

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