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 2011 MSA Conference: Customer care in the 21st century MSA Share    
Join Miriam Works of Works Consulting as she shares her expert advice on excellent customer service. We all know that caring for our customers is not simply a matter of updating our return policy or creating a more user friendly online experience. But, what exactly IS the essence of this complex—and sometimes contradictory—task? Come share tips from a variety of well-known—and not so well known—retail experts and discuss how you can integrate their recommendations into your museum store. Learn more and register today—you have less than two weeks to register in advance for the MSA Conference! More
Spring issue of Museum Store magazine now online! MSA Share
MSA members and affiliates – did you know that you can access Museum Store magazine articles online? Log in and check out the spring 2011 issue that includes informative articles on outsourcing (including a bonus "reverse outsourcing" case study!), UBIT, learning from your mistakes and a home and garden buyer's guide. If you prefer the printed copy, don't worry, MSA will continue to mail the hard copy to every member. Now you have more options for getting the information and resources you need! More New Directors at Large for MSA board announced MSA Share
Barbara Lenhardt of the Crystal Bridges Museum of American Art in Bentonville, AR, and Stuart Hata of the de Young and Legion of Honor/Fine Arts Museums of San Francisco in San Francisco, CA, have been appointed as directors at large for the 2011–2012 MSA board of directors. They will take office at MSA's Member Forum in Rosemont, IL, on Saturday, April 30. Congratulations!
Newly elected MSA Chapter Secretaries MSA Share
Congratulations to the new Chapter Secretaries for 2011–2012. These individuals will serve three-year terms and take office at the 2011 MSA Conference & Expo in Rosemont, IL. View the full list. More Minutes from the MSA Pacific Northwest Chapter winter meeting posted MSA Share
Minutes from the MSA Pacific Northwest Chapter winter meeting in Seattle, WA, have been posted to the MSA website. More  Product Safety Database goes live The Miami Herald Share
The U.S. Consumer Product Safety Commission has finally gone live with the SaferProducts.gov database mandated by Congress, as part of the Consumer Product Safety Improvement Act. Consumers are encouraged to visit www.SaferProducts.gov to submit reports of harm or risks of harm, and to search for safety information on products they own or may be considering buying. More
 Is Groupon ruining retailing? The New York Times (blog) Share
Thanks mostly to Groupon, the social coupon craze has become a big thing. For retailers, the question is whether it's a good thing or bad thing. The coupons can drive an awful lot of people into your store, but not every store is prepared for the onslaught. And there's another issue, one that has gotten less attention: the daily-deal sites are also training people to expect that they can get a coupon for almost anything. More Publisher limits shelf life for library e-books The New York Times Share
The value of the e-book is the subject of a fresh and furious debate in the publishing world. For years, public libraries building their e-book collections have typically done so with the agreement from publishers that once a library buys an e-book, it can lend it out, one reader at a time, an unlimited number of times. Last week, that agreement was upended by HarperCollins Publishers when it began enforcing new restrictions on its e-books, requiring that books be checked out only 26 times before they expire. Assuming a two-week checkout period, that is long enough for a book to last at least one year. More
Receipts going paperless The Boston Herald Share
"Paper or plastic?" is giving way to another checkout query, "paper or paperless?" More stores are offering the option of "paperless receipts" for environmentally conscious consumers who don't mind giving out their email addresses. More Rich feel good again about what they do best Bloomberg Share
The rich are spending again; the more conspicuous the consumption, the better. Gone are the exhortations to bankers in the dark days of 2008 and 2009 to temper extravagant behavior, act more like an everyman, shun the limo in favor of a yellow cab, and tone down the annual Christmas bash. Millionaires, nay billionaires, are back with a vengeance. Many of the newly wealthy are Asian. More
 8 ways to get the most out of your excess inventory American Express OPEN Small Business Forum Share
"Inventory is money sitting around in a different form," writes Rhonda Abrams in "The Rhonda Report." And unless you can sell it, excess inventory can be a huge drain on your profits. This includes the cost of storing the stuff and the decreasing value of merchandise that's perishable or becoming dated. More How-to tips for your Facebook business page Ecommerce-guide.com Share
Facebook rolled out changes to its Business Page that has some page admins scrambling to find Tabs and figure out how to post RSS feeds to the Wall. One of the biggest changes in the March Business Page roll-out is that a company can now interact with other business Pages and businesses can now link to each other on Facebook. More
10 insights to merchandise your retail store Snap!Retail Share
Merchandising your store forms a foundation that any retailer or small business can use to bump sales. Read through tips like adding a "Pig in the window" and more help get the most out of your displays. More How to stop workplace drama and promote engagement American Express OPEN Small Business Forum Share
When Marlene Chism was an employee, she thought leadership looked easy. She couldn't wait to get out of the factory to share the "inside scoop" with leaders about what works and what doesn't work. Fast-forward past 13 years of experience working with leaders at various levels, and she published a book titled Stop Workplace Drama, to explain what drama is, how it manifests, and what leaders can do to stop workplace drama. More  Finding: Loyalty/rewards programs lacking Marketing Daily Share
Many Americans may be signing up for loyalty programs, but that doesn't mean they're particularly happy about them. More  DAI Museum Store partners with Dayton Visual Arts Center to feature Dayton, Ohio artists WDTN-TV Share
The Dayton Art Institute's Museum Store has partnered with the Dayton Visual Arts Center to offer the work of local artists in the Museum Store. Beginning April 1, a different DVAC artist will be featured in the store each month. More James Madison Museum gift shop gets makeover Orange County Review Share
The James Madison Museum in Orange, Va., invites tourists to its newly remodeled and greatly expanded gift shop. The museum gift shop offers a new look with many exciting new items for sale, as well as the standards the shop is well known for, such as the White House Christmas ornament. A wide variety of books and other decorative items have been added. More
Shenandoah Valley museums facing challenges WVIR-TV Share
Visitation is up, but revenue is down. Budget cuts and layoffs have museums in the Shenandoah Valley facing the challenge of serving more people, with fewer people. Admission revenue is on the rise for the Frontier Culture Museum and the Woodrow Wilson Presidential Library. Good thing, too, both cultural attractions in Staunton, Va., have seen dramatic cuts in state or federal revenue and rely more on private donations and volunteer labor. More Australian souvenirs a foreign idea Herald Sun Share
Souvenirs featuring some of Australia's biggest icons are anything but true-blue, with many being made overseas. A Public Defender survey of five top Melbourne attractions and a city tourist shop has found foreign souvenirs from almost every corner of the globe are invading shelves. More
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