Security resources — Free CFATS webinar Nov. 16
CFATS seems to have stalled as Congress works through the next phase of funding the program. But before it rises back up, there are smart steps you can take to ensure you are ready. This webinar will address how you can examine your program; get your paperwork in order; close gaps in security and operating procedure; and address tough questions about economies of scale. Whether you are tiered high or low, a big company or not, these lessons will help you fine tune your costs and procedures toward your Site Security Plan approval. Join Michael Saad, senior director of consulting services at Huffmaster Crisis Response, LLC, and Mike Lang, NACD's vice president, responsible distribution, for this timely webinar at https://www2.gotomeeting.com/register/602184434 (or copy link and paste in your browser).
Brand-new book: In Search of the Perfect Customer: Cost-to-Serve for Distributors
As wholesaler-distributors operate in today's economy, they must protect their most profitable, high-growth potential customers and avoid squandering their precious resources. If your sales compensation plan and other policies encourage your staff to misspend their time and your resources on the wrong customers, now is the time to act. If your company is overlooking opportunities to make money and stop profit leakage, this is the book for you! More
Learn more about CEF's You Be The Chemist programs at NACD's Annual Meeting!
CEF staff members will be in Bonita Springs, Fla, for NACD's Annual Meeting and would love to talk to you about the You Be The Chemist programs and ways in which to engage your community in these successful science education programs. CEF staff will have a table in the exhibit area and be at the NACD registration desk. Stop by and visit us to find out more information about CEF and the You Be The Chemist programs!
3 great ways to shake up the workplace
Refresh Leadership Share
If your employees are tired of the same ol' same ol' at work, now may be the perfect time to shake up your workplace and make some changes for the better. Try making renovations, fixing outdated policies and procedures, and declaring a "no meeting day" for starters. More
3 things that Steve Jobs taught us about creative leadership
For Apple's Steve Jobs, creativity was about knowing what you want, applying intuition and keeping it simple. And maybe his genius is in how deceptively uncomplicated it seems, writes Avi Dan. Yet at the end, Jobs' approach to creative leadership required raising the bar remarkably high, inspiring others to do the impossible, and an almost unwavering ability to focus. More
Old habits die hard; here's how to kill them
American Express Company Share
It's easy for business habits to get set in stone. Many of us, employees and employers, resist change. So take a close look at the habits in your business and ask yourself the following: Why do we do it this way? What's the benefit? What new habit could I start instead? More
The dirtiest word in customer service
"Can't." It's a filthy word that should be avoided at all costs, writes Michael Hess, founder and CEO of Skooba Design and an adviser to other entrepreneurs. Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help. Hess says there is always an alternative to "can't," and he provides three good ones. More