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Home   About   Membership   Events   ContactJune. 1, 2011


NENA 2011 Spotlight: Updated Wednesday Super Session
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Part I: The Fort Hood Shooting: Lessons Learned
The November 2010 Fort Hood shooting profoundly changed many conceptions with regard to technology, security, and the relationship between the defense community and the surrounding population. Among the many issues being discussed are the current status of 9-1-1 technologies on defense installations, Next Generation 9-1-1 implications, other emergency response technologies, and the interface between the events of November 2010 and the response which followed. Join us as our speaker provides a first-hand regional account of the events and the various responses of that tragic day.

Part II: The Mobile Health Revolution
Wireless health technologies and corresponding treatment improvements are rapidly evolving and dramatically changing health care practices worldwide. Possibilities abound for integrating Next Generation 9-1-1 components with innovative mobile health solutions. In this part of the Super session, speakers will share their vision of how partnerships bridging NG9-1-1 and mobile health can improve the overall quality of emergency response and treatment, bringing life-saving advancements to all corners of our country and beyond.

Part III: LightSquared & GPS
Potential interference with Global Positioning Satellite (GPS) signals due to the deployment of a new cellular phone and data network has the public safety talking. In January 2011, the Federal Communications Commission took action to permit LightSquared to begin operations with an important caveat – first requiring completion of a process for addressing GPS interference concerns. Speakers will provide the factual details surrounding this controversial issue and what will be done going forward. This is an excellent opportunity to hear LightSquared and GPS representatives tell it like it is.

Don’t miss the unique opportunity to hear about these three critical topics at NENA 2011. Register today! And don’t forget to visit the NENA 2011 webpage for all the information you need to plan your week in Minneapolis - education sessions, keynotes, courses and workshops, tours, events, and more!

NENA Preparing to Launch New Publication
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NENA is pleased to announce we will soon be launching our BRAND NEW quarterly magazine, the Journal of Emergency Communications! We are excited to unveil our new official magazine as an added member resource to provide timely news and information for the emergency communications industry. If you would like more information about advertising in the magazine, contact Shaun Greyling at (800) 369-6220 ext. 3385, or Shaun can also provide details about exciting new online advertising opportunities available on

The NENA Office Has Moved
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As of Tuesday, May 31, NENA's new address is:

1700 Diagonal Road
Suite 500
Alexandria, VA 22314

Please note that until further notice our phone numbers (703.812.4600 / 800.332.3911) will remain the same, as will our fax number (703.812.4675). Our remittance address (PO Box 37151 / Baltimore, MD 21297) remains unchanged as well.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

Like Us on Facebook
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NENA now has an official Facebook page! If you’re already on Facebook, be sure to “like” us so that you can stay on top of NENA’s latest news and events postings and keep in touch with your fellow Members.

Click here to visit the NENA Facebook page.

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications - all in 140 characters or less.

Click here to follow us on Twitter.

Upcoming Deadlines

Summer ENP Exam Application Deadline – June 27, 2011

Collaborating with 9-1-1 public educators since 1993, the Texas Public Education catalog is your source for cost effective specialty items and printed materials for 9-1-1 outreach. Jump start your public education program by including the DVD with Cell Phone Sally and friends. Other materials will help your community learn more about 9-1-1 addressing or target your senior citizens with helpful 9-1-1 tips. For more information e-mail Robert Gonzalez or visit

Government Affairs Update

CRS Issues New Funding Report
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On May 27, the Congressional Research Service published a report entitled Funding Emergency Communications: Technology and Policy Considerations. Topics covered in the paper include: governance and grants; decision making and planning authority; cost estimates; managing radio frequency spectrum; and Congressional legislation.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

Monroe County, N.Y., 911 Center Celebrates 25 Year Milestone
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It’s been 25 years since Monroe County, N.Y., started operating its 911 center. Members of the Emergency Communications Department took some time to celebrate the milestone Wednesday. For many families, it’s hard to imagine life without 911. Since 1986, the Monroe County 911 center has played a vital role in the community. “There is not a 911 system in the country that works as well as the one in Monroe County,” said Rep. Louise Slaughter, (D) 28th Congressional District. More

Momentum Builds for Devoting D-Block to Public Safety
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Efforts to harness a coveted chunk of spectrum known as the D-block for a planned nationwide emergency-communications network received a major boost on Thursday with the introduction of legislation cosponsored by Senate Homeland Security and Governmental Affairs Committee Chairman Joe Lieberman, ID-Conn., and panel member John McCain, R-Ariz. The bill, the Broadband for First Responders Act of 2011, would reserve the frequencies for police, fire, and rescue squads, allowing them to double the capacity of the envisioned network, which could cost up to $12 billion to build. The measure also would use revenue from upcoming auctions of other spectrum to help pay for construction and maintenance of the infrastructure. More

Affordable, Full Featured CAD, RMS...

Cushing Technologies specializes in full function, quality public safety software at affordable, published prices - Computer Aided Dispatch, Records Management, Mobile, Jail Management, Civil Process and Warrants and ALPR. Cost effective county-wide solutions. All agencies utilize a central system, one license with no per-seat costs. Single or multiple PSAPs.

Bay Area Cities Pursuing New 700 MHz Broadband Spectrum Lease
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Representatives for the cities of San Francisco, Oakland and San Jose, Calif., will have to submit a new application to secure the 700 MHz broadband spectrum for the first-responder LTE network planned for the San Francisco Bay Area region, a San Jose official recently said. More

New System Will Allow 911 to Receive Text Messages, Pictures and Video
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Next-Generation 911, an initiative to upgrade the system, would allow text, data, images and video to contact 911 in a wireless mobile society, according to the U.S. Department of Transportation Research and Innovative Technology Administration. “If they need to be quiet for their own safety, they can text,” said Mike Branch, assistant director of Cleveland County Communications. “It’s changing of the times.” More

Text Alert System to Put 'PLAN' in the Palms of New Yorkers' Hands
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The 9/11 World Trade Center attacks and recent foiled plots to wreak havoc on New York City’s Times Square and subway systems have had many of us, especially New Yorkers, in fear of potentially dangerous situations. But a new text notification program has been created in hopes of alleviating these fears and giving New Yorkers immediate alerts right in the palm of their hands. Thanks to the program, aptly called “PLAN,” or "Personal Localized Alerting Network," New Yorkers will soon be able to receive several types of warnings – ranging from messages of potential terrorist threats and impending dangerous weather to amber alerts – and even alerts directly from President Barack Obama. More

Quicker, Safer Dispatching-Ultimate Control
Because first responder and the public’s safety are critical, Tyler’s CAD system gives you control when it matters most. Quick access to name and address history, AVL, color-coded visual alerts and officer safety warnings coupled with E911 interfaces and GIS mapping make Tyler’s CAD the ultimate dispatch solution.

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

Dispatch Manager – Portland, OR
Communications Center Director – Valparasio, IN
Principal Business Systems Analyst – Portland, OR

Click here for information on any of the postings above, and to find additional openings!

Upcoming Events

Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.

NENA 2011
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Don’t miss your opportunity to participate in the public safety industry’s premier annual event. Join thousands of your public safety peers at NENA 2011, taking place June 18-23 in Minneapolis, MN, for an event that will provide you with the knowledge and skills necessary to improve emergency communications and make the motto of “anytime, anywhere, any device” a reality.

At NENA 2011 will you hear from leaders in public safety and telecommunications innovators about the technologies transforming the 9-1-1 system; gain an understanding of what this monumental shift means for the operations of your PSAP, agency, or company; and learn how to harness what technology has made possible to better serve the citizens 9-1-1 exists to protect.

Click here to visit the NENA 2011 webpage for full conference details.

Click here to download a copy of the new NENA 2011 Full Brochure.

Click here to register online.

NENA 2011 - Minneapolis Guest Tours Registration Now Open
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The Minnesota Chapter of NENA is pleased to announce they have established two fun Guest Tours for NENA 2011. Great care was taken to provide entertaining and educational tours that highlight the many wonderful qualities of the Twin Cities.

Saint Paul – A City for Saints and Sinners
Saint Paul, Minnesota’s capital city is quite a “saintly” city – but it has a grand history filled with sinners. Who knew!? Gangsters and ghosts are some of Saint Paul’s most fascinating and colorful former residents. This popular and fun-filled tour mixes tales of haunting with the accounts of the city’s 1920’s and 30’s gangster era.

Minneapolis City Tour
Minneapolis is a major metropolitan area with a wonderful history of Northern European culture. It is also home to world-renowned theatre, art museums and even Betty Crocker! With stops at the new Target Field, home of the Central Division Champion Minnesota Twins, world famous museums, the Tyrone Guthrie Theatre, and the Walker Art Center, you will see and hear it all during this informative and inclusive tour.

Do tell all your friends and relatives who will be attending the conference!

Click here to sign up for one – or both – of the tours.

Save the Date: URISA/NENA Addressing Conference
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Just announced! The URISA/NENA 2011 Addressing Conference will be held August 15 – 18, 2011 at the New Orleans Marriott, New Orleans, LA.

Click here for details on the Call for Papers.

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

Arizona NENA/APCO State Training Conference – July 17-20 – Litchfield Park, AZ

Texas NENA Annual Conference and Awards – August 21-24 – Corpus Christi, TX

North Carolina NENA/APCO Conference – August 28-September 1 – Atlantic Beach, NC

Kentucky Emergency Services Conference – September 6-9 – Louisville, KY – Call for Papers

Tennessee NENA Conference – September 25-28 – Kingsport, TN

WI-NENA Conference – October 23-26 – Wisconsin Dells, WIWI-NENA Conference – October 23-26 – Wisconsin Dells, WI

Oklahoma 9-1-1 Public Safety Conference – October 24-26 – Tulsa, OK – Call for Papers

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

9-1-1 Center Consolidation
06.19.11 – NENA 2011 – Minneapolis, MN

Achieving Excellence in 9-1-1 Center Management
06.09/10.11 – Fayetteville, NC
06.18/19.11 – NENA 2011 – Minneapolis, MN
09.24/25.11 – Tennessee NENA Conf. – Kingsport, TN

Advanced 9-1-1 Database
06.18/19.11 – NENA 2011 – Minneapolis, MN

Change Management in 9-1-1
06.18.11 – NENA 2011 – Minneapolis, MN

Introduction to 9-1-1 Database
08.15.11 – UNAC Conf. – New Orleans, LA

Introduction to Next Generation 9-1-1
06.18.11 – NENA 2011 – Minneapolis, MN

GIS & NG9-1-1 for the PSAP
06.19.11 – NENA 2011 – Minneapolis, MN

Liability Issues in the 9-1-1 Center
06.07.11 – Easton, MD
06.08.11 – Frederick, MD
06.13.11 – Tampa, FL
06.14.11 – Tampa, FL
06.15.11 – Tampa, FL

From Ostrich to Eagle: Improving the PSAP Work Culture
06.19.11 – NENA 2011 – Minneapolis, MN

06.18.11 – NENA 2011 – Minneapolis, MN

Transition to Next Generation 9-1-1
06.19.11 – NENA 2011 – Minneapolis, MN
08.15.11 – UNAC Conf. – New Orleans, LA

More Summer and Fall classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

Advanced 9-1-1

Why wait? Exceed next-generation 9-1-1 expectations today with Intrado Advanced 9-1-1 Solutions. Visit Booth 413 at
NENA 2011


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