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NENA 2010 Highlights & Sessions on DVD -- Don't Miss Out!
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If you weren't able to join us for the conference, visit the NENA YouTube page to see highlights from the Opening Session, the Super Session, the Policy General Session, the Preparedness General Session, and the Installation Gala. Those interested in purchasing one, two, or all 70 breakout sessions (audio and PPTs [where available]) on DVD can order online or via this faxable order form.



NENA 2010 Attendee Survey
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If you did attend the conference, you should have received a reminder email from us earlier today requesting your feedback via a brief, anonymous online survey. Your responses will be held in strictest confidence, so please be as candid as you like. Your input is critical in our efforts to serve you better and provide you with an even better experience next year at NENA 2011 in Minneapolis.

If you were a NENA 2010 attendee and did not receive this email, please contact us. The survey will remain open until COB on Friday, July 2.


NENA Human Machine Interface & PSAP Display Requirements Standard Document Available for Public Review and Comment
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The NENA/APCO Human Machine Interface & PSAP Display Requirements (ORD) has been posted to the NENA website and is available for the 15 Business Day Public Review and Comment period through Friday July 16, 2010 at 5PM ET.

The significant amount of Additional Data that will accompany NG9-1-1 calls requires all stakeholders to carefully examine the methods by which PSAP personnel will interact with the information they have access to. Adhering to a standard approach for the display of information at the PSAP will provide 9-1-1 personnel the best opportunity to process calls in an expedient manner. Many funding models/cost recovery legislations mandate that a PSAP answer a high percentage of their 9-1-1 calls in 10 seconds or less. The recommendations discussed within this document will assist in maintaining the integrity of call answer times in the NG9-1-1 environment.

There are three accepted ways to provide comment on this document:

If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database. Select “NEW” and fill in the blanks. If you have a lot of comments you also have the ability to attach a document.

If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking Form and email to opsdocreview2@nena.org no later than July 16, 2010 at 5pm ET.

If you have a small amount of comments send the comments in an email to opsdocreview2@nena.org.

Click here for the document.


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NENA Pipeline Emergency Operations Standard Document Available for Public Review and Comment
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The NENA Pipeline Emergency Operations Standard/Model Recommendation is intended to aid Public Safety Answering Points (PSAPs) in the development and implementation of emergency communications protocols pertaining to pipeline emergencies. It addresses common situations involving pipelines carrying non-toxic natural gas and hazardous liquid petroleum products. It does not address the release of toxic chemicals or other hazardous materials such as hydrogen sulfide. The release of these substances will require a more detailed analysis and are beyond the general recommendations contained in this Standard.

The document has been posted to the NENA website and is available for the 30 Business Day Public Review and comment starting Thursday June 17, 2010 and ends on Wednesday July 7 at 5PM ET.

There are three accepted ways to provide comment on this document:

If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database. Select “NEW” and fill in the blanks. If you have a lot of comments you also have the ability to attach a document.

If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking Form and email to opsdocreview1@nena.org no later than July 7, 2010 at 5pm ET.

If you have a small amount of comments send the comments in an email to opsdocreview1@nena.org.

Click here for the document.




Free Best Practices Webinar -- Now Available On Demand
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Join NENA and three of today’s foremost experts on managing and improving public safety emergency communications to learn about: The increasing role and importance of recording, quality assurance (QA) and coaching; How to leverage recording and QA tools; Capturing information from multiple communications channels, devices and applications ; Achieving faster access to and simplified re-creation of multimedia incident information; How to construct QA rating forms and perform objective evaluations; and Which calls and how many to monitor for quality to assure compliance.

More information and registration are available on the NENA Webinars page.


NG9-1-1 Primer Webinar Now Available On Demand
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The NG9-1-1 Primer webinar held on April 8 is now archived for purchase and on demand viewing! Register online and get instant access to the webinar (both the audio and synchronized slide deck), described by one attendee as, "The best, most comprehensive discussion of NG9-1-1 I have seen."

Click here for more information on the webinar.


Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications – all in 140 characters or less.

Click here to follow us on Twitter.


Ops Update


Operations Working Group to Address Post Traumatic Stress Disorder and Other Stress Issues in the 9-1-1 Environment
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A NENA operations working group is being formed to address issues related to 9-1-1 personnel and post traumatic stress disorder, acute stress response, and chronic stress. The group will develop requirements and recommendations related to stress prevention, identification, and treatment, plus education and training materials. If you are interested in participating in this working group, please send email to NENA Operations Issues Director Rick Jones, ENP.

The NENA Public Education & Training Committee Needs Volunteers!
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If you are involved in developing or coordinating public education efforts for your community or are working in the area of PSAP Training, then please consider joining this valuable committee. The PE/PSAP Trng Committee is working on different ways to educate the community on the various issues. Also, there are many different training protocols that are being discussed related to NG9-1-1 and other new emergency communications and consumer technologies. If you are interested in meeting new professionals in this arena and sharing your expertise and ideas, please contact either Sonya Lopez Clauson or April Heinze.

Government Affairs Update


NENA Praises White House Commitment to Funding Public Safety Broadband
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On June 29, NENA issued a statement in support of the White House's effort to provide funding for public safety broadband.

Click here to read the press release.


Emergency Communications News


The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.


New fee on phone cards to help fund 911 system
Denver Post    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Effective Jan. 1, Colorado will impose a 1.4 percent charge on prepaid phone cards and wireless services to help fund the state's 911 system. The fee was authorized under Senate Bill 120, which Gov. Bill Ritter signed this month. Previously, the state collected a 911 charge only on land lines and postpaid cellphones, or wireless services with contracts. Those funds amount to about $6 million a year. Colorado will be the seventh state to implement a 911 charge on prepaid phone services, according to AT&T, which supported the legislation. More

Virginia getting $9.6 million through infrastructure protection program
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The U.S. Department of Homeland Security has awarded the Virginia Department of Emergency Management and the Office of Commonwealth Preparedness more than $9.6 million for Virginia and National Capital Region ports, transit systems and critical infrastructure sites through the Infrastructure Protection Grant Program. The IPGP consists of programs aimed at emergency planning for terrorist attacks, major disasters and other emergencies. More

Home stretch
Urgent Communications    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Next-generation 911 systems that leverage IP-based technologies to enable public-safety answering points (PSAPs) to receive text, data, images and video in addition to traditional voice functionality appear to be on the cusp of becoming reality after several years of theoretical debate within the industry. Several PSAPs across the country have shifted from circuit-switched networks to IP-based architectures, and many more have made plans to do so. Significant testing of NG-911 capabilities and operational impacts was completed last year. A PSAP in Iowa has deployed technology that allows it to receive emergency text messages via the 911 system. Some vendors already have products that they claim are next-generation ready. More

Help Wanted


Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

ECPT Business Architect – New York, NY
Patrol Dispatch Supervisor – West Lafayette, IN
Police Communication Supervisor – Citrus Heights, CA


Click here for information on any of the postings above, and to find additional openings!


Upcoming Events


Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.


2010 URISA/NENA Addressing Conference
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August 16-18, 2010
Westin Charlotte
Charlotte, NC

Preliminary Program (subject to change)
  • Monday, August 16 – Pre-Conference Courses & Workshops
  • Tuesday, August 17 – Keynote Address, Exhibit Hall, Educational Sessions, Roundtable Luncheon, Evening Networking Reception
  • Wednesday, August 18 - Educational Sessions, Exhibit Hall, Plenary Session & Closing Remarks, Conference Social Event
  • Thursday, August 19 – Optional Post-Conference Tours
Conference Focus
The conference is developed through abstracts submitted through a Call for Presentations. The Conference Committee, comprised of URISA and NENA members, reviews all of the abstracts received by the deadline date, and organizes the educational sessions according to those abstracts. The Committee has specified three program tracks for the conference, and they are each described below.

Adventures in Addressing
The development and maintenance of an understandable and consistent addressing system is a complex process. Addresses are used for locating a home, mail delivery, utilities, voting, allocation of local, state, and federal funds, and emergency response. It is one thing if the pizza delivery has difficulty locating an address, but with emergency response a life may be on the line. Disparate addressing practices, poor address quality, funding, and lack of understanding all lead to poor addressing. This track will outline key issues, solutions, and best practices related to good addressing, while sharing insights, tips, and lessons learned.

E9-1-1: It's All About Location
Accurate locations are paramount to getting the right emergency responders to the correct location in a quick and efficient manner. Errors and discrepancies exist in all data and must be minimized for public safety and emergency response. The same data used by 9-1-1 and emergency response can be used by many others throughout the enterprise. This track will showcase lessons learned and best practices for addressing for public safety and is usable by everyone.

Addressing Strategies for Success
Many public and private entities can benefit from a well-conceived addressing system that involves cooperation, sharing of resources, and forming alliances. The addressing system must be easily understood, accepted and used by everyone. Any successful addressing system must include the cooperation of all stakeholders and the United States Postal Service (USPS). A strong maintenance program is also essential for maintaining the integrity of the addressing system. This track will cover case studies, best practice solutions, and training for the establishment and maintenance of a successful addressing strategy.

For planning purposes, the room rate at the Westin Charlotte will be $159 single/double. Additional information available soon at www.nena.org.

Exhibitor Prospectus now available! Showcase your technology and services at the only conference where GIS Professionals, Addressing Coordinators, and 9-1-1 & Emergency Response Specialist are gathered.


Chapter Conferences


To have your upcoming Chapter Conference or event listed here and on the website, please email details to cnussman@nena.org.


Arizona APCO/NENA Training Conference – July 18 – 21 – Litchfield Park, AZ

Texas NENA Conference – August 30 – September 1 – Dallas, TX

Kentucky Emergency Services Conference – September 8 – 10 – Louisville, KY

North Carolina NENA/APCO Conference – September 12 – 15 – Sunset Beach, NC

Keystone (PA) NENA Conference – September 15 – 17 – State College, PA

Tennessee NENA Conference – September 27 – 29 – Murfreesboro, TN

NENA Ontario Conference – September 27 – 29 – Markham, ON, Canada

Nebraska NENA Conference – September 29 – 30 – Lincoln, NE

Illinois NENA/APCO Conference – October 17 – 20 – Springfield, IL

Wisconsin NENA Conference – October 24 – 27 – Wisconsin Dells, WI

South Carolina NENA/APCO Conference – October 27 – 29 – Myrtle Beach, SC

Florida NENA Fall Conference – November 7 – 11 – Lake Buena Vista, FL


Upcoming Education Courses


Please visit the NENA Education page for more information on any of the courses below.


Filling the Seats in Your PSAP
09.25.10 – Tennessee NENA Conf. – Murfreesboro, TN

Introduction to Converging 9-1-1 Technologies
09.15.10 – Keystone (PA) NENA Conf. – State College, PA

More Fall classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at cnussman@nena.org.

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!
 
 


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