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Home   About   Membership   Events   ContactNov. 2, 2010

NENA Group Memberships Now Available
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NENA is happy to announce that group memberships are now available for all public sector agencies. Participation in this program is a great way to save money and introduce more 9-1-1 professionals to all that NENA has to offer. Details are available on this flyer. Download the group membership application to sign up today! Information on private sector group memberships will be available soon.

Renew Your NENA Membership Online Today!
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NENA offers you the ability to view and pay your 2011 dues invoice by logging into your member account. Secure online renewal is the fastest, most efficient way to pay your dues.

Log in here to view and pay your 2011 dues invoice.

New Member Recruitment & Rewards Program
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Tell potential new members about the value of belonging to NENA (or point them towards a copy of our NENA Membership: Why It Matters brochure) and encourage them to join the association.

Have them visit our website to either apply online or download a printable Membership Application. Make sure they fill out your full name on the "Referred By" line of the membership application. For each new member who references your name in the space provided for referral info, you will receive one point.

For each new member you recruit between now and January 31, 2011, you will receive one (1) member-rewards point good towards your choice of reward(s). Each new recruit will save $35 on their 2011 membership dues.

Click here for more information and prize details.

New NENA Course Announced
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NENA's newest course, From Ostrich to Eagle: Improving the PSAP Work Culture, examines the wide-range of interpersonal issues that create an unhealthy workplace culture, provides strategies for dealing with difficult coworkers, bullies, and other problem employees, and assists in the development of policies to ensure that your agency is a safe and respectful workplace.

Visit the course page for a more detailed description, or contact Chris Nussman for information on bringing this class to your area.

TDC/ODC Brochure Available for Download
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The downloadable TDC/ODC brochure is now available, containing details on sessions, pre-conference activities, a faxable registration form, and more. Online registration and hotel reservations are also available.

With a special one-day workshop covering Post Traumatic Stress in the PSAP (Exploring the Risks of PTS and its Effect on Our 9-1-1 Centers), the Sunday afternoon NG9-1-1 technical tutorial, and three days covering numerous topics at the working conference, the 2011 TDC/ODC is becoming increasingly important to attend.

Conference leaders are developing dedicated 3-day tracks covering NG9-1-1 Management and GIS, as well as multiple sessions dealing with increasingly important topics including security, data management, transition planning, social networking, PSAP training, transportation, text messaging, public education and more.

Visit the TDC/ODC webpage to view a preliminary schedule and check back often, as more information will be available soon.

Free Webinar: Avoiding the Pitfalls of Next Generation 9-1-1 Communications Management and Recording
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On December 1 at 1PM Eastern, you're invited to a free webinar to learn how new Voice over Internet Protocol (VoIP) and cellular communications have changed the way the world communicates. They have great potential to improve the response to emergency incidents with speed and accuracy to save lives and property. However, most legacy 9-1-1 systems can’t support, record or manage Next Generation 9-1-1 (NG9-1-1) multimedia communications. Join NG9-1-1 experts to discuss the key steps and elements crucial to selecting and implementing a successful NG9-1-1 communications and recording solution.

Register today, for free!

NENA Publication Update
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NENA recently reacquired the rights the rights to ENP Magazine. Staff and Board are evaluating a number of proposals and developing a communications plan that is in the best interest of the association and the membership. We thank you for your patience during this transition period, and soon you will see a brand new, revitalized publication with superior coverage of the issues that are important to you both inside and outside of the PSAP.

Save the Date: 9-1-1 Goes to Washington — March 28-31
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Mark your calendars for March 28-31, and join us in Washington, DC for the 2011 9-1-1 Goes to Washington. Full details will be available soon at Visit the 2010 9-1-1 Goes to Washington page for information about our most recent 9-1-1 GTW.

9-1-1 Education Month
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National 9-1-1 Education Month is closer than you think! The planning process is underway to make April 2011 the best 9-1-1 Education month yet. Rather than reinvent the wheel, the National 9-1-1 Education Month Coalition (NENA, APCO, the E9-1-1 Institute, NAED, and others) would like to tap the creativity that already exists. Let us know what has already been done in your area with regard to 9-1-1 educational messaging, themes, slogans and/or logos.

There are three questions that will take just a few minutes of your time to answer and help us to better promote 9-1-1 awareness.
  • What 9-1-1 themes are you currently using or have previously used in your public awareness efforts?
  • As a 9-1-1 professional, what message(s) do you believe are important to communicate to the public during National 9-1-1 Education Month?
  • Do you have any ideas for 9-1-1 education themes for National 9-1-1 Education Week – April 2011?
Please email your answers to Sonya Lopez Clauson, ENP, Chair of the NENA Public Education and PSAP Training Committee. Thanks for your participation and we look forward to your input!

National 9-1-1 Public Educator Forum Conference
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Taking place August 1-2, 2011 in Fort Worth, TX, the Conference will be packed with innovative public education sessions as well as many networking opportunities. Conference attendees will leave with new ideas that will save their agency time and money when it comes to public safety education.

Visit the event Facebook page for more information.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

CMCP Coming to Rochester, NY November 15-19!
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Registration is now open for the 40-hour offering of the NENA Center Manager Certification Program (CMCP), taking place in Rochester, NY from Monday, November 15 through Friday, November 19. The program will be graciously hosted at the Monroe County Public Safety Training Facility.

There are a number of reasonably priced hotels in the area that are convenient to the course site.

The CMCP is designed to equip current, new, and potential PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. The program serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path.

Register here, or visit the CMCP webpage for more information on the program.

NENA 2011 Breakouts: Make Your Voice Heard
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NENA Staff and Committee members are actively in the process of developing educational content for NENA 2011, taking place June 18-23 in Minneapolis, MN.

In order to best serve you, the NENA Membership, we ask that you take a few moments to identify topics for hour-long sessions that would be of particular interest to you. Note that the current session development effort is focused on content creation in the following tracks: accessibility, education, GIS and database management, NG91-1, personal development and life issues, policy and governance, preparedness, professional development, and training. You should feel free to recommend any topics/sessions that you think would be valuable to NENA 2011 attendees, whether or not they fit into the above identified tracks.

Click here to take the NENA 2011 Session Input survey.

NENA 2010 Highlights & Sessions on DVD — Don't Miss Out!
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If you weren't able to join us for the conference, visit the NENA YouTube page to see highlights from the Opening Session, the Super Session, the Policy General Session, the Preparedness General Session, and the Installation Gala. Those interested in purchasing one, two, or all 70 breakout sessions (audio and PPTs [where available]) on DVD can order online or via this faxable order form.

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications - all in 140 characters or less.

Click here to follow us on Twitter.

Upcoming Deadlines

ENP Exam Application Deadlines
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Don’t miss your chance to become one of our industry’s recognized leaders by achieving ENP certification later this year. More information on the process is available on the ENP Certification page of

Winter 2011 Exam Deadline – December 13, 2010

Spring 2011 Exam Deadline – March 7, 2011

Ops Update

New NENA Operations Requirement Document Approved by the NENA Board
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NENA/APCO Human Machine Interface & PSAP Display Requirements (ORD) NENA 54-750 v1, October 20, 2010 has been NENA Board approved and posted to the NENA website.

The significant amount of Additional Data that will accompany NG9-1-1 calls requires all stakeholders to carefully examine the methods by which PSAP personnel will interact with the information they have access to. Adhering to a standard approach for the display of information at the PSAP will provide 9-1-1 personnel the best opportunity to process calls in an expedient manner. Many funding models/cost recovery legislations mandate that a PSAP answer a high percentage of their 9-1-1 calls in 10 seconds or less. The recommendations discussed within this document will assist in maintaining the integrity of call answer times in the NG9-1-1 environment.

Click here for the document.

New NENA Operations Requirement Document available for Public Review and Comment
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NENA NG911 System and PSAP Operational Features and Capabilities Requirements Document (ORD) NENA 58-7XX v1, November 1, 2010 has been posted to the NENA website and is available for the 15 Business Day Public Review and Comment starting Monday November 1, 2010 and ends on Friday November 19, 2010 at 5PM ET. There are three accepted ways to provide comments on this document:
  1. If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database. Select “NEW” and fill in the blanks. If you have a lot of comments you also have the ability to attach a document.
  2. If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking Form and email to no later than November 19, 2010 at 5pm ET.
  3. If you have a small amount of comments send the comments in an email to
This document is intended to be a guide for the NENA Technical and Operations Committees, as well as other national and international standards organizations, to use in developing and finalizing standards in preparation for implementation of standards-based NG9-1-1 systems. It contains a list of operational capabilities or features that are expected to be supported in a standards-based NG9-1-1 system. The capabilities described within this document represent both the minimum levels of functionality, as well as desirable features. These capabilities should be developed around common, standard IP-based messaging and telecommunications interfaces to allow interoperability between the NG9-1-1 system and public telecommunications systems, regardless of vendor or service provider.

Click here for the document.

NG9-1-1 Management Work Group
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Management of 9-1-1 will have considerable change with Next Generation 9-1-1. The roles & responsibilities of 9-1-1 authorities, state, county and local managers and supervisors, and PSAP managers and supervisors will be key to the successful implementation and operation of NG9-1-1 systems.

A NENA NG9-1-1 management working group is being formed to tackle the issues surrounding the expanded roles and responsibilities which must be assumed. The success of this initiative will initially depend on volunteers stepping forward to take part in this critically-important endeavor.

To sign up for this new project, please visit NENA volunteer sign-up web page. Scroll down the page, fill out the form, and check NG9-1-1 management group choice.

CSRIC Public Safety Consolidation Report publicly available
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For anyone involved in public safety consolidation consideration, it is agreed that “the consolidation process often poses numerous challenges from operational, governance, funding and technical perspectives.”

And further agreed, “Consolidation is a complex, multi-dimensional issue and an effective governance structure allows the entities to successfully navigate the technological, strategic, tactical, and cultural change brought about by consolidation.”

The Communications Security, Reliability and Interoperability Council (CSRIC) has publicly released “Key Findings and Effective Practices for Public Safety Consolidation Final Report October 2010.”

CSRIC working group 1A,chaired by Martha Carter, Caddo Parish 9-1-1 District, Shreveport, Louisiana, and co-chaired by Mike Alagna, Motorola, has created an important guidance tool for any public safety entity considering or, involved in, consolidation. Presentations made by the group leaders to CSRIC members at its October meeting can be found on CSRIC’s home page, along with other useful information. CSRIC is an FCC-created federal advisory committee which will continue to provide guiding information to the 9-1-1 and public safety community in the months ahead.

Tech Update

NENA Technical Standard Document on Detailed Functional and Interface Specification for the NENA i3 Solution -- Stage 3 Available for Review
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This specification builds upon prior NENA publications including i3 requirements (NENA 08-751) and architecture (NENA 08-002) documents. While the requirements and architecture documents describe high level concepts, the present document describes the detailed functional elements and external interfaces to those functional elements. If there are discrepancies between the requirements or architecture documents and this document, this document takes precedence. This document provides a baseline to other NG9-1-1 related specifications, describing the “end state” that will have been reached after a migration from legacy TDM circuit-switched telephony, and the legacy E9-1-1 system built to support it, to an all IP-based NG9-1-1 emergency telephony system running on a corresponding IP-based Emergency Services IP transport network.

The document has been posted to the NENA website and is available for the 45 Calendar Day Public Review and Comment period starting Monday October 4, 2010, and ends on Wednesday November 17, 2010 at 5PM ET. Please use one of the following methods to submit your comments:
  1. If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database available here. Select “NEW” and fill in the blanks. If you have a lot of comments you also have the ability to attach a document.
  2. If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking form.xls and email to
Click here for the document.

Government Affairs Update

FCC to Hold Workshop on Cybersecurity Roadmap
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The Federal Communications Commission’s Public Safety and Homeland Security Bureau (Bureau) today announced it will hold a workshop to discuss the development of a cybersecurity roadmap by the FCC. The event will be held on Friday, November 5, 2010 from 9:00 a.m.-12:00 p.m. in the Commission Meeting Room (TW-C305).

The National Broadband Plan (Plan) included a recommendation that the FCC issue a Cybersecurity Roadmap to identify the five most critical cybersecurity threats to the communications infrastructure and its end-users, and develop a plan to address those threats. The workshop/webinar will help facilitate input from panelists and the public about what should be included in the cybersecurity roadmap.

The workshop/webinar will be open to the public; however, admittance will be limited to the seating available. Those individuals who are interested in attending this event in person must pre-register on-line at Those who pre-register will be asked to provide their name, title, organization affiliation, and contact information. Individuals may also contact Deandrea Wilson at or via phone at 202-418-0703 regarding pre-registration. The deadline for pre-registration is Wednesday, November 3, 2010.

Audio/video coverage of the meeting will be broadcast live with open captioning over the Internet from the FCC's web page at The FCC’s webcast is free to the public. Those who watch the live video stream of the event may email event-related questions to Depending on the volume of questions and time constraints, the panel moderators will work to respond to as many questions as possible during the workshop.

FCC Seeks Nominations for Committees
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The FCC has released two Public Notices seeking nominations for membership on two new advisory committees, the Emergency Access Advisory Committee (EAAC) and the Video Programming and Emergency Access Advisory Committee (VPEAAC).

The EAAC will conduct a national survey of individuals with disabilities to determine the most effective and efficient technologies and methods by which to enable access to emergency services by individuals with disabilities and will develop and submit to the Commission recommendations to implement such technologies and methods.

The VPEAAC will develop recommendations for the provision of closed captioning of Internet programming previously captioned on television, video description of television programming, accessible emergency information for people with vision disabilities, compatibility of accessibility features and new video programming devices, and accessible user interfaces on video programming devices.

Further details, including instructions on how to nominate committee members, are included in the above-linked Public Notices.

Erratum to 2nd R&O FCC 10-176
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On Oct 18 the Commission issued an erratum for Appendix C of FCC 10-176. The erratum covers the location section On page 40, paragraph (B) of Section 20.18(h)(2) and On page 41, Section 20.18(h)(2) is corrected by adding new paragraph (C) addressing carriers using "exclusion for heavy forestation."

Click here for the full erratum.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

Oklahoma City's 911 center gets fair share of calls, but not all are emergencies
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Nearly 1 million 911 calls are made every year to the Oklahoma City Emergency Communications Center, and many fall well below what most people would consider an emergency. Call-taker Brenda Grayson said people will phone because their kids won't get up and go to school, their boyfriends won't come inside the house when told, or their husbands change the channel on the television and won't change it back. About a third of the callers actually need police officers, firefighters or paramedics to be dispatched, said James Fitzpatrick, director of the center. And only 4 percent of those dispatched calls are "priority one" situations, requiring an immediate response. More

4G Americas: SMS not suited for 911 texts
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4G Americas released a white paper that points out the limitations of using SMS as a way to contact first responders during an emergency. The trade group said some communities and groups, including people with disabilities, are interested in using text messages as a way to call 911. However, text messaging was designed as a way to use wireless networks when they weren't tied up by voice communications, and as such, they are only best-effort communications. More

Lawmakers call for a clear emergency signal for New Jersey
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Clayton Freeholder Director Stephen M. Sweeney and U.S. Rep. Rob Andrews rallied with various branches of Gloucester County's emergency response team Friday to call for the Federal Communications Commission to intervene in new digital television signals that interfere with emergency communications frequencies. "This is of critical importance to public safety," said Sweeney. "It is creating a serious problem for us in safely communicating with the public in our 911 center. The problem now is a $20 million problem to the County of Gloucester. I don't know what's more important: Being comfortable on your couch looking at a TV or a 911 call getting through?" More

Spectrum-rights issues added to Bay Area 700 MHz concerns
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Whether the San Francisco Bay Area entity that signed a lease with the Public Safety Spectrum Trust (PSST) has the legal authorization to enter into such an agreement is the latest in a series of questions surrounding the proposed Bay WEB 700 MHz wireless broadband network for first responders in the region. In August, Alameda County Sheriff Gregory Ahern — representing the “San Francisco Bay Area Urban Area Region” — signed a spectrum lease agreement with the PSST. The 10 MHz was needed to provide the spectral foundation for a broadband LTE network in the region. Current plans call for Motorola to build a 193-site LTE network costing more than $70 million using a $50.6 million federal broadband stimulus grant as the primary funding source that has been the subject of considerable scrutiny during the past month. More

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

Bureau of 9-1-1 Director – Harrisburg, PA
Supervising Public Safety Dispatcher – San Jose, CA
E9-1-1 Board Executive Director – Montpelier, VT

Click here for information on any of the postings above, and to find additional openings!

Upcoming Events

Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.

TDC/ODC — February 6-9 — Nashville, TN
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NENA’s Technical Development Conference and Operations Development Conference (TDC/ODC) will be held February 6-9, 2011 at the Renaissance Hotel in Nashville, TN. As we move ever closer to NG9-1-1 implementations, the industry’s premier working conference will focus on NG9-1-1 management issues, including further defining the roles of 9-1-1 authorities and other governing entities and refining GIS/data responsibilities and requirements.

Other topics will include: developing recommendations for using and responding to social networking/data; transportation issues (roadways, waterways, railways, open spaces, etc.) related to 9-1-1 center operations and mapping/addressing; information sharing and interaction between PSAPs and other response agencies/entities; and education and training, including further developing recommendations for 9-1-1 Education Month 2011 (April), telecommunicator recognition programs, and updating of current PSAP training programs.

This event provides the opportunity to network with your peers and help shape national policy, standards, and transition planning best practices for our industry. Don’t miss your chance to be part of it.

Click here to view the TDC/ODC preliminary schedule or to make your hotel reservations.

NENA 2011 — June 18-23 — Minneapolis, MN
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Housing for NENA 2011 is NOW OPEN! Discounted hotel rates have been secured for NENA 2011 attendees at the Hilton Minneapolis, Hyatt Regency Minneapolis, Millennium Hotel Minneapolis, Hilton Garden Inn Minneapolis Downtown, and DoubleTree Guest Suites Downtown Minneapolis.

Click here to book your hotel reservation now while availability is excellent at all hotels. You may also contact the Housing Department at 888.947.2233 between 9:00AM-3:00PM CST Monday – Friday.

The Minnesota NENA Chapter will be offering conference attendees and their families the opportunity to explore the Minneapolis/St. Paul area by offering various discounted tour packages to all NENA 2011 attendees and guests. Tour information and registration will be available soon at

Please check regularly for updates to NENA 2011 conference events and activities.

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

Virginia NENA/APCO Fall Conference – November 2 – 5 – Roanoke, VA

Florida NENA Fall Conference – November 7 – 11 – Lake Buena Vista, FL

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

9-1-1 Center Consolidation
11.07.10 – Florida NENA Conf. – Lake Buena Vista, FL

Introduction to Next Generation 9-1-1
11.04.10 – TBD, MD
11.05.10 – TBD, MD
11.07.10 – Florida NENA Conf. – Lake Buena Vista, FL

More Fall classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

Time Synchronization

NENA compliant GPS-based product. Legally traceable affordable, reliable, perfect time.


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