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Home   About   Membership   Events   ContactNov. 29, 2010

Free Webinar This Wednesday: Avoiding the Pitfalls of Next Generation 9-1-1 Communications Management and Recording
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On December 1 at 1PM Eastern, you're invited to a free webinar to learn how new Voice over Internet Protocol (VoIP) and cellular communications have changed the way the world communicates. They have great potential to improve the response to emergency incidents with speed and accuracy to save lives and property. However, most legacy 9-1-1 systems can’t support, record or manage Next Generation 9-1-1 (NG9-1-1) multimedia communications. Join NG9-1-1 experts to discuss the key steps and elements crucial to selecting and implementing a successful NG9-1-1 communications and recording solution.

Register today, for free!

Private Sector Group Memberships
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In addition to our group memberships for public sector agencies, NENA just released this flyer detailing the package options available to private sector companies and/or divisions/departments within companies. The packages provide discounted memberships, as well as additional benefits including free job postings and vouchers redeemable for discounts on conferences, courses, and more.

The private sector group membership application will be available for download this Wednesday, December 1.

NENA Seeks New Education Advisory Board Member
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The departure of an Education Advisory Board (EAB) member has created a vacancy on the committee. NENA is looking to fill the open seat with a NENA member in good standing who possesses the desire and dedication to become part of the team charged with carrying out NENA’s educational mission. Visit the EAB application page for more details and to apply by the December 15 deadline.

NENA Congratulates Our 52 Newest ENPs!
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During the Fall ENP testing period, 52 people passed the exam and are now certified Emergency Number Professionals. Well done! We are closing in on 1,000 ENPs quickly, so be sure to register for the Winter Exam to be part of this historic class!

9-1-1 Goes to Washington Update: Housing Now Open
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Click here to make your hotel reservations for the 2011 9-1-1 Goes to Washington, taking place at the L’Enfant Plaza Hotel in downtown DC from March 28 – 31. 9-1-1 Goes to Washington is your opportunity to join forces with hundreds of your fellow public safety professionals from around the country; meet directly with Members of Congress and their staff, Administration officials, and government leaders; and make your voice heard on behalf of the entire 9-1-1 community.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

NENA 2011 Advance Registration Brochure Released, Online Registration Open!
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Don’t miss your opportunity to participate in the public safety industry’s premier annual event. Join thousands of your public safety peers at NENA 2011, taking place June 18-23 in Minneapolis, MN, for an event that will provide you with the knowledge and skills necessary to improve emergency communications and make the motto of “anytime, anywhere, any device” a reality.

At NENA 2011 will you hear from leaders in public safety and telecommunications innovators about the technologies transforming the 9-1-1 system, gain an understanding of what this monumental shift means for the operations of your PSAP, agency, or company, and learn how to harness what technology has made possible to better serve the citizens 9-1-1 exists to protect.

Click here to download a copy of the brand new NENA 2011 Advance Registration Brochure.

Click here to register online.

Click here to make your hotel reservations.

NENA Public Sector Group Memberships Now Available
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NENA is happy to announce that group memberships are now available for all public sector agencies. Participation in this program is a great way to save money and introduce more 9-1-1 professionals to all that NENA has to offer. Details are available on this flyer. Download the group membership application to sign up today!

Renew Your NENA Membership Online Today!
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NENA offers you the ability to view and pay your 2011 dues invoice by logging into your member account. Secure online renewal is the fastest, most efficient way to pay your dues.

Log in here to view and pay your 2011 dues invoice.

New Member Recruitment & Rewards Program
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Tell potential new members about the value of belonging to NENA (or point them towards a copy of our NENA Membership: Why It Matters brochure) and encourage them to join the association.

Have them visit our website to either apply online or download a printable Membership Application. Make sure they fill out your full name on the "Referred By" line of the membership application. For each new member who references your name in the space provided for referral info, you will receive one point.

For each new member you recruit between now and January 31, 2011, you will receive one (1) member-rewards point good towards your choice of reward(s). Each new recruit will save $35 on their 2011 membership dues.

Click here for more information and prize details.

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications - all in 140 characters or less.

Click here to follow us on Twitter.

Upcoming Deadlines

ENP Exam Application Deadlines
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Don’t miss your chance to become one of our industry’s recognized leaders by achieving ENP certification later this year. More information on the process is available on the ENP Certification page of

Winter 2011 Exam Deadline – December 13, 2010

Spring 2011 Exam Deadline – March 7, 2011

Ops Update

New NENA Operations Standard Document Approved by the NENA Board
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NENA Pipeline Emergency Operations Standard/Model Recommendation (OSD) NENA 56-007, November 10, 2010 has been NENA Board approved and posted to the NENA website. This Standard is intended to aid Public Safety Answering Points (PSAP) in the development and implementation of emergency communications protocols pertaining to pipeline emergencies. It addresses common situations involving pipelines carrying non-toxic natural gas and hazardous liquid petroleum products. It does not address the release of toxic chemicals or other hazardous materials such as hydrogen sulfide. The release of these substances will require a more detailed analysis and are beyond the general recommendations contained in this Standard.

Click here for the document.

Government Affairs Update

NENA Applauds FCC Commitment to Exploring NG9-1-1 Issues
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NENA praises Federal Communications Commission (FCC) Chairman Julius Genachowski for his remarks made on November 23 in support of Next Generation 9-1-1 (NG9-1-1). “We are pleased to see the Chairman recognize the importance of NG9-1-1 and its value to the American people,” said NENA President Steve O’Conor, ENP.

Click here to read the FCC news release.

Click here to read Chairman Genachowski’s remarks.

Click here to read NENA’s full statement.

Wireless E9-1-1 Location Accuracy - Second R&O Published
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The wireless E9-1-1 location accuracy Second Report and Order released on September 23, 2010, was published on November 18 in the Federal Register. As a result, the changes to Section 20.18(h) -- requiring wireless licensees to satisfy the Phase II location accuracy and reliability standards at either a county- or geographic-based level and revising the requirements for handset-based and network-based location technologies -- will become effective on January 18, 2011 with a few exceptions.

The exceptions are Sections 20.18(h)(1)(vi) [filing a list of counties or portions thereof where triangulation is not possible], 20.18(h)(2)(iii) [filing a list of counties or PSAP service areas where the heavy forestation exclusion is being relied upon], and 20.18(h)(3) [provision of confidence and uncertainty data]. These three subsections contain information collection requirements that have not been approved by OMB, and their effective dates will be announced in a future Federal Register publication.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

US to Modernize 911 Emergency Service
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During the 2007 mass shooting at Virginia Tech, desperate students attempted to text the 911 emergency service. The messages never arrived. The 911 system was unable to handle texts. The U.S. Federal Communications Commission cited the Virginia Tech tragedy as it announced last week it was planning to modernize the emergency communications system to include text, phone and video messages. "911 is an indispensible, live-saving tool," FCC chairman Julius Genachowski said in a speech to public safety officials in Arlington, Virginia, outside Washington. More

911 Privatization Rumor Causes Stir in Chicago
Urgent Communications Magazine    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The city of Chicago is no stranger to the privatization of municipal services. It already has privatized the collection of street-parking fees and is considering the privatization of Midway Airport. The former hasn’t gone particularly well. Chief among the complaints is that the pay boxes don’t always work properly. Based on that, it’s no surprise that an item published recently in the Chicago Sun-Times that suggested the city is thinking about contracting the city’s 911 emergency services to a third-party vendor created a furor. The rumor is completely unfounded, according to Robert Drew, director of public affairs for the city’s Office of Emergency Management and Communications, which received numerous calls after the item appeared in the Sun-Times. More

Wait Times Drop for Cellphone 911 Calls in California
Los Angeles Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Millions of California cellphone users are no longer getting busy messages, experiencing unconnected calls or being put on hold for extended periods when they dial 911. The number of wireless emergency calls reaching busy operators or failing to go through for various reasons dropped from 4.9 million or 42 percent of calls in 2007 to just 470,000 or 5 percent so far this year, according to the state's Public Safety Communications Division. The improvement came even as cellphone 911 call volumes continued growing steadily. More

Phone-line Type Affects Response to 911
The Journal News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
It takes only an instant. You're lounging in your home watching television on the couch when suddenly a smell of smoke wafts through the room and panic sets in. You see the flames near the stove, reach for the nearest phone — a land line on the kitchen counter — and immediately dial 911. You pray the firefighters are swift. But as Peter Medina warns, emergency responders could have been on their way to your home sooner, if only you understood how the 911 emergency system operates. More

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

Communication Systems Manager – Milwaukee, WI
Implementation Specialist – Tarrant County, TX
Police Communications Supervisor – Citrus Heights, CA

Click here for information on any of the postings above, and to find additional openings!

Upcoming Events

Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.

TDC/ODC — February 6-9 — Nashville, TN
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NENA’s Technical Development Conference and Operations Development Conference (TDC/ODC) will be held February 6-9, 2011 at the Renaissance Hotel in Nashville, TN. As we move ever closer to NG9-1-1 implementations, the industry’s premier working conference will focus on NG9-1-1 management issues, including further defining the roles of 9-1-1 authorities and other governing entities and refining GIS/data responsibilities and requirements.

With a special one-day workshop covering Post Traumatic Stress in the PSAP (Exploring the Risks of PTS and its Effect on Our 9-1-1 Centers), the Sunday afternoon NG9-1-1 technical tutorial, and three days covering numerous topics at the working conference, the 2011 TDC/ODC is becoming increasingly important to attend.

TDC/ODC topics will include: developing recommendations for using and responding to social networking/data; transportation issues (roadways, waterways, railways, open spaces, etc.) related to 9-1-1 center operations and mapping/addressing; information sharing and interaction between PSAPs and other response agencies/entities; and education and training, including further developing recommendations for 9-1-1 Education Month 2011 (April), telecommunicator recognition programs, and updating of current PSAP training programs.

This event provides the opportunity to network with your peers and help shape national policy, standards, and transition planning best practices for our industry. Don’t miss your chance to be part of it.

The downloadable TDC/ODC brochure is now available, containing details on sessions, pre-conference activities, a faxable registration form, and more. Online registration and hotel reservations are also available.

Visit the TDC/ODC webpage to view a preliminary schedule and check back often, as more information will be available soon.

Save the Date: 9-1-1 Goes to Washington - March 28-31
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Mark your calendars for March 28-31, and join us in Washington, DC for the 2011 9-1-1 Goes to Washington. Full details will be available soon at Visit the 2010 9-1-1 Goes to Washington page for information about our most recent 9-1-1 GTW.

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

CALNENA Annual Conference & Trade Show – January 31 – February 2 – San Diego, CA

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

9-1-1 Center Consolidation
11.30.10 – Fayetteville, NC

Introduction to Converging 9-1-1 Technologies
04.18.11 – Navigator Conference – Las Vegas, NV

From Ostrich to Eagle: Improving the PSAP Work Culture
04.19.11 – Navigator Conference – Las Vegas, NV

More Winter & Spring classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

Time Synchronization

NENA compliant GPS-based product. Legally traceable affordable, reliable, perfect time.


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