Marriott International was recently fined $600,000 after the company was found blocking people's Wi-Fi networks from their mobile service providers in an event held at one its hotels. During the same period, the hotel was charging as much as $1,000 per device for...
Just how influential is the fast casual concept? Influential enough to influence the overhaul of the food and beverage service of one of the world's largest hotel brands. Lon Southerland, then senior director of Global Food and Beverage for Marriott International, led the...
A guest's departure still continues to be somewhat of an orphan in the area of guest relations and service management. Perhaps this is a function of the simple fact that many guests just want their folio, aptly deposited under their door at night. And with disposable electronic...
With the social and mobile web and its fast evolution and adoption rates worldwide, digital marketing is indeed under transformation and the earlier we see and embrace emerging trends, the better off brands will be in seizing the moment and gaining a potential competitive...
The holiday season is a busy time for hotels as occupancy rates increase and travelers are spending this festive time away from home, so it's great to inform prospective travel shoppers of your hotel's holiday events and spirit.
Southern Nevada tourism officials haven't lost sight of keeping the "international" in McCarran International Airport. Ever since the airport's $2.4 billion Terminal 3 opened its gates to the world in June 2012, McCarran has been among the fastest-growing international...
Starting early next year, tourists with a medical marijuana card from their home state can buy pot while visiting Las Vegas and other Nevada cities. A handful of other states offer similar reciprocity, including Rhode Island and Maine, but Nevada is the first major tourist-destination...
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