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In this issue...
  • Commercial HVAC technician's role as lead generator
  • Almost half of HVAC contractors not prepared for 2015 efficiency regulations
  • NORA launches the new OilheatAmerica.com
  • We wish to welcome these new members
  • Oilheat Cares to the rescue
  • Take a free class from the comfort of your chair — Powerful Tips for Maximizing Revunue
  • HVAC market poised to see annual 9 percent growth
  • US snow blizzard rallies crude, heating oil
  • Vermont bill would count home heating savings as renewable
  • Heat oil users get a break, but winter's worst still ahead
  • Alternative energy ETFs taking a hit as crude tumbles
  • 3 ways to tap millennial talent to engineer a next-generation workforce
  • 7 tips for staying on top of your business invoicing

  • Commercial HVAC technician's role as lead generator
    Contracting Business
    Many residential HVAC companies use their residential technicians to gather leads and sell product and service agreements while in the home. This practice makes sense in the residential arena, since those service agreements are small and it's not cost effective to send a salesperson to make the sale. Commercial service agreements and projects are typically much larger sales, with more gross margin dollars at stake. However, on the commercial side, the technician still has a captive audience when dispatched on a trouble call. They should be trained to spot situations and opportunities.
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    Almost half of HVAC contractors not prepared for 2015 efficiency regulations
    ACHR News
    With new air conditioning energy efficiency regulations now in effect, contractors in regions where SEER minimums are increasing will need to help their customers and suppliers understand the new efficiency requirements. However, a survey from Emerson Climate Technologies Inc. has found that 48 percent of contractors are still unaware of the regulations or unsure of how they affect their business.
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    Looking for similar articles? Search here, keyword: Regulations.


    NORA launches the new OilheatAmerica.com
    Fuel Oil News
    The National Oilheat Research Alliance launched a completely new version of OilheatAmerica.com, its consumer information website, on Jan. 20. NORA, working with Primedia, identified the core attributes of Oilheat — Safe, Renewable, Efficient, Clean, Domestic, Abundant and Independent. New content was then created to explain each attribute and how it benefits the consumer.
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    PRODUCT SHOWCASE
      Sid Harvey's Introduces Sure-Flo De-Scaler Kit
    Sid Harvey’s new Sure-Flo safely removes lime and scale from tankless heaters. The odorless solution with color change indicators tell you the process is complete. Includes pump, hoses, bucket, descaling chemical and acid neutralizer for safe disposal. Helps restore efficiency and satisfies warranty requirements. Available at all Sid Harvey’s www.sidharvey.com
     


    UPDATES FROM OESP


    We wish to welcome these new members
    OESP
    Our latest Corporate Member, L & R Associates, Inc., is a manufacturer's rep company located in Hatfield, Pennsylvania, that provides innovative, practical and quality products for the plumbing and heating industry. The company has been in business for more than 40 years and continues to grow and achieve goals through the direction of management, the support and dedication of their employees. L & R Associates, Inc., continues to welcome new manufacturers so that they can grow and succeed together.

    James Devine, of J.M. Devine Company, in Norwood, Massachusetts, just joined the Rhode Island Chapter.

    We welcome both L &R Associates and James Devine to our Organization.

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    Oilheat Cares to the rescue
    OESP
    Many of us take for granted a comfortable and safe home. When the weather turns cold and wintery, we all appreciate the warmth of oil heat. But some folks need a little extra help, and Oil Heat Cares is here to do just that. Recently, we completed a couple of jobs, and want to recognize the chapters and their wonderful volunteers. This week's project was done by the New York City Chapter.

    Mr. Maxie Williams, of Queens, New York, was amazed to learn that he would be receiving a new boiler. In his words, "No one ever expects to get a free boiler."

    Special thanks to Robert Rella, equipment sales rep and Ken Becht, Branch Manager of Petro, New York City, who proposed the project; NYCOESP, who sponsored the project; Blackman Plumbing, who donated the boiler; and Carlin/Hydrolevel, who supplied the oil burner and steam controls. And special thanks to the Petro technicians who delivered heat to Mr. Williams on Jan. 10.

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    Take a free class from the comfort of your chair — Powerful Tips for Maximizing Revunue
    The Daviston Group
    Roger Daviston, one of our newer members has been working with our Association on some training. He invites you to replay this video of a live webinar that he recently hosted. Roger participated in the "Perfect Service Call" at our Gettysburg event.

    This one-hour webinar is intended to boost your technicians' confidence by teaching them how to correctly execute a service call and how to communicate more effectively with your customers.

    Roger has been a personal development coach since 2001 and has observed thousands of service calls while coaching technicians. Here are some of the topics that will be covered in the video:
    1. How to properly prepare and greet the client.
    2. How to handle the first five minutes of the service call.
    3. The number one mistake to avoid when presenting the solution.
    4. One habit to avoid that particularly irritates women.
    5. How and when to bring up other problems that you see.
    6. How to ask for what you want.
    7. Three things to make sure you cover with new customers.
    8. How to capture replacement leads.
    You can learn more about Roger by visiting his website.

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    IN THE NEWS


    HVAC market poised to see annual 9 percent growth
    Contracting Business
    Contracting businesses that specialize in HVAC systems got some great news in a recent BBC Research report, as the commercial and residential market is poised to grow from $75.4 billion this year to $116.6 billion in 2019. This means the market could grow in excess of 9 percent each year. BBC Research said this will open the door to new vendors and likely see some of the market rules change.
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    US snow blizzard rallies crude, heating oil
    FX Empire
    Oil markets seem undecided on just how low oil should or will go. The sharp decline in oil prices over the last quarter of 2014, which has continued in January, is already having a significant effect on drilling activity in the United States. But the recent blizzard that was expected to dump up to 2 feet of snow from New York to Boston bolstered diesel, often traded as a proxy for heating oil. Heating oil gained to 1.6162 up by 37 points.
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    Vermont bill would count home heating savings as renewable
    The Associated Press via WAMC-FM
    Newly filed legislation in Vermont would push utilities to expand renewable energy and energy efficiency programs beyond electricity and into home heating. The bill would give utilities credit toward required energy goals for projects like weatherization, biomass heat and cold-climate heat pumps.
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    TRENDING ARTICLES
    Missed last week's issue? See which articles your colleagues read most.

        OESP offers some sweet education at the Hershey Lodge (Contractor Magazine)
    Control and empower your HVAC employees (Contracting Business)
    NORA initial Project Opportunity Notice deemed a success (Fuel Oil News)
    HVAC market expected to grow substantially through 2019 (Buildings)
    HVAC offers numerous career paths (Jewocity.com)

    Don't be left behind. Click here to see what else you missed.


    Heat oil users get a break, but winter's worst still ahead
    The Times-Tribune
    Users of home heating oil are getting a much-needed break from crushing prices in recent years. The average price of home heating oil in Pennsylvania dipped below $3 per gallon for the first time since 2010. Heating oil dealers, powerless over prices determined by the global energy market, for the last few years were bearers of bad news as the average price crept over $3 per gallon in 2007 and bounced over $4 a few times since then. Now they get to spread the good news.
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    Alternative energy ETFs taking a hit as crude tumbles
    ETFdb.com
    It may seem counter-intuitive at first, but the price of crude oil is highly correlated to the performance of alternative energy ETFs. The reason is this: when crude oil's price dips, it is more affordable and cost-effective than many alternative energy sources. On the flip side, when its price jumps, it becomes more expensive and alternative energy becomes more attractive for both its consumers and investors alike.
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    3 ways to tap millennial talent to engineer a next-generation workforce
    Consulting-Specifying Engineer
    Communication differences and workplace challenges have increased as more millennial generation talent integrate in traditional workplaces that have top-down organizational charts and unwritten rules about how things are done. Try to think more like a 3-D networking grid with leaders in the middle, rather than a hierarchical chart, according to Seth Mattison, founder and chief movement officer for FutureSight Labs, and opening speaker at the 2015 A3 Business Forum.
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    7 tips for staying on top of your business invoicing
    Simply Business
    Invoicing is one of the most important parts of running a small business, but it can also be a big hassle. So how can you avoid getting bogged down in the nitty gritty of creating and sending invoices and chasing up late payers so you can spend more time focusing on other areas of your business?
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    The Advantage
    Colby Horton, Vice President of Publishing, 469.420.2601
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