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Tips for delivering outstanding customer service
Adotas    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Delivering outstanding customer service will help you build a loyal customer base, a solid reputation and increase company revenues. In contrast, bad customer service will destroy your brand, waste your marketing dollars and cause your customers to go elsewhere. In fact, an international marketing company conducted a study in 2012 and discovered that 86 percent of all consumers have quit brand patronage because of a personal negative experience with the company or its representative. Furthermore, over 50 percent of these disgruntled customers have shared their negative experience with others. More

Proof regarding the value of face-to-face at exhibitions
Business 2 Community    Share    Share on FacebookTwitterShare on LinkedinE-mail article
In July, CEIR released the first report in the series, The Role and Value of Face-to-Face Interaction, titled "Use and Value of Face-to-Face." Via this report, we have solid evidence that exhibitions are preferred by attendees. This study provides insights to help exhibition organizers and exhibitors assure face-to-face interactions are aligned with the experiences attendees and exhibitors value most. More

LEED Platinum certification: What HVAC measures are required?    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The LEED rating systems are made up of credits related to various sustainability measures, such as Water Efficiency and Indoor Environmental Quality. Each credit is worth a certain number of points. In most LEED rating systems, Platinum certification is awarded to buildings that earn 80 points or more. Therefore, specific standalone conservation measures in HVAC design and water conservation do not guarantee LEED Platinum certification, although they are likely to contribute. Conversely, the lack of a particular conservation measure does not mean an unsuccessful LEED Platinum certification. More

PowerMate® Stands Alone When It Comes to Safety

When they’re not lifting heavy loads up and down stairs, on and off vehicles and across rough terrain, PowerMate®stair climbing hand trucks can safely stand on their own with a load in a balanced position, even on stairs! Your hands are free to safely open doors and answer your phone without losing control of the load.
Call now for the August SPECIAL. 1-800-697-6283

 Updates from OESP

Welcome to new corporate member — Pennco Technical School, Bristol, Penn.
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Corporate memberships are a great way to get more of your employees involved in our association. This level of membership provides for five people to be active members. The membership gives you certain perks — a corporate membership plaque, recognition on the website, print materials and more. To learn more about this membership level, visit our website.

Another great training aid brought to your desk
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Getting quality training doesn't get any easier than sitting down, clicking here and sharing your email address.

Honeywell has created a series of dynamic videos designed to help you in your everyday selling activities. These videos focus on a variety of skill sets and topics and at only two minutes or less in length allow you to learn or think differently about a topic.

All of us are sales people; thus all of us will benefit from these humorous and insightful videos.

For New Yorkers, great opportunities for further training coming to an area near you
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More than 2 million housing units in New York State are heated with fuel oil or kerosene or almost 30 percent of all occupied households statewide. The New York State Energy Research and Development Authority recognizes the need to develop and deliver energy efficiency skills training to oil heat technicians across the state and thus has awarded a contract to deliver low cost training across the state.

The training is designed to fill the gaps between HVAC and oil industry certifications and the BPI certification, which is a requirement for participation in NYSERDA's Home Performance with ENERGY STAR® program.

The training will include 24 sessions on whole building science, energy efficiency, combustion efficiency, advanced oil tank installation and combustion and air venting. Training will begin shortly and continue through fall, resuming again in the spring at the end of heating season. Classes will be held:

Aug. 14 and 15 at Superior Plus Energy in Rochester
Aug. 16 and 17 at F.W. Webb in Syracuse
Sept. 6 and 7 at SUNY in Canton
Sept. 11 and 12 at Sid Harvey Industries in Albany
Sept. 14 and Oct. 5 at Suffolk Community College

The professional training that is being made available will enable technicians to adjust oil heating systems for maximum safety and efficiency.

These classes are $50 per person, which includes lunch and class materials. To register, contact 518-251-2525 or fax 518-251-2524 or via email:

 In The News

Building owners gain confidence in sustainable design
Greentech Media    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Building owners are gaining confidence in the long-term benefits of sustainable design and showing more willingness to invest in innovative measures to achieve energy efficient goals. The decision by the town of Greensburg, Kan., to rebuild green after a tornado destroyed 95 percent of the small town in 2007 is a dramatic example. Five years after the violent event, the town is now saving $200,000 in annual energy costs for thirteen buildings, according to the Department of Energy. More

Small business SEO in under 10 minutes
Business 2 Community    Share    Share on FacebookTwitterShare on LinkedinE-mail article
VideoBriefRunning a small business often means you don't have the budget, time or skills for search engine optimization ... or rather, you think that's the case. Luckily you're wrong. Watch this official video from Google, and you'll understand that you do have the budget, time and skills needed. More

Renewable energy wins panel's vote
The Associated Press via    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The Senate's tax-writing panel voted to renew dozens of tax breaks for businesses like biodiesel and wind energy producers, even as the GOP-controlled House passed symbolic legislation to erase them and create a new tax code with lower rates and fewer special-interest tax breaks. The $200 billion-plus package was approved by the Senate Finance Committee on a bipartisan 19-5 vote. It was anchored by a two-year provision to protect middle- and upper-income taxpayers from being hit by the alternative minimum tax, shielding them from higher levies originally meant to prevent the rich from escaping taxes altogether. More

Are volcanos the new source of geothermal energy?
Energy Digital    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Scientists are testing the idea of pumping water into the sides of a dormant volcano in Oregon at pressures great enough to evoke small earthquakes. Why? Apparently, the boiling bowels beneath our feet hold tremendous promise for geothermal energy. More

Scientists seek next wave in power generation
Fuel Fix    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Aerospace engineers are working to make ocean wave energy the nation's newest source of green power by applying the physics of wind turbines to the sea. Former U.S. Air Force Academy scientists took over Texas A&M University's wave tank recently to test the idea that if air can produce affordable electricity, so can ocean water. More

Can next-gen building materials cut HVAC?    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Scientists have come up with a platform for creating a new class of building materials that can self-regulate many different factors, including temperature, light, pressure or pH balance. And they've already invented one prototype: a thin water-based gel, or hydrogel, that automatically heats up when it's cold (and stops heating when it isn't) to maintain a constant temperature. The research could have huge implications for smart buildings. More


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Colby Horton, Vice President of Publishing, 469.420.2601
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