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Federal heating aid delayed because of budget battle, shutdown
Kennebec Journal
Low-income Mainers who rely on federal aid to get through the heating season have yet to find out when that assistance, which usually starts by the beginning of November, will actually come. MaineHousing, the quasi-state agency that oversees the Low Income Home Energy Assistance Program in Maine, usually knows by early to mid-October how much money it will have. But as of Nov. 1, MaineHousing still had not heard from the federal government how much the state will get or when the money might arrive.
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Some fuel dealers leave assistance program, 1,400 families affected
Vermont Public Radio
About 1,400 Vermont households that qualified last year for fuel assistance will have to find a new source of heating oil and propane this winter. Eight fuel companies representing 11 different dealerships have dropped out of the fuel assistance program because of a new pricing system.
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Hydronic radiant wall heating, still the greatest trade secret in the US
Contractor Magazine
"Every time I go across the Atlantic to visit a trade show on hydronic heating systems in Europe, I see more and more radiant systems designed for walls and ceilings," Joe Fiedrich writes. "I recently returned from the Mostra Convego Fiero (Comfort Show and Convention) in Milan, Italy, where I saw a continuation of what I have been seeing over the past 10 years. There were limitless displays of radiant wall heating/cooling and ceiling panels of every shape, design and size."
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    Homeowners urged to check home heating oil tanks (The Kittanning Paper)
Heating assistance concerns grow (WLOS-TV)
Winter heating costs: Higher for all but oil (Chambersburg Public Opinion)
Smart ways to handle small business finances (USA Today)
New Hampshire School of Mechanical Trades (The New Hampshire School of Mechanical Trades)

Don't be left behind. Click here to see what else you missed.


UPDATES FROM OESP


It is all about customer service
Coscia Communications, Inc.
Does your company offer good, better or best when it comes to customer service? Most companies believe they offer great customer service, but do they? Try calling many companies today. What do you get? You get a chance to click extensions and hope someone answers. Voicemail is great and a very useful tool but it is only as good as the way the call is handled. Promptly, efficiently and if a promise is made, it is kept.

Periodically it is wise to evaluate your customer service and also a good idea to give it a "tune-up." An expert on customer service, Steve Coscia is offering an opportunity for anyone to join him Nov. 21 for a webinar, "Want to learn a smarter way to increase sales and service? Get a custom-designed set of keys to unlock more sales, improved customer retention and greater profits." He is offering the webinar along with a nice bonus package.

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The Association recently learned
OESP
Angel Gonzalez, brought us the sad news that Sal Devito, a Petro Technician from New York City, passed away due to injuries he suffered in a tragic auto accident less than 10 days ago. Sal was working a night shift and on his way to his last service call for the day when he was struck at high speed by a vehicle eluding the police.

Angel commented, "Sal was one of our older technicians. He was a soft spoken man and kept to himself mostly. He will be missed by us all. Sal was already at retirement age and planning to retire after this season."

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Mitco Manufacturing introduces new catalog
Mitco
Mitco Manufacturing, located in South Carolina, announced their new online catalog with enhanced search capability. The new catalog allows a search by item number or product description and includes Mitco's full line of heating parts, tools and accessories. Please visit Mitco Manufacturing at www.mitcomfg.com Click on "Catalog."

If your company has something special to share with our membership, let us know. We are always looking for valuable tools and information to help our membership.


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  PRODUCT SHOWCASES
Carlin 48245 Now with Smart Ignition

Extend the life of ignitors with Carlin’s new 48245 primary control with Smart Ignition. The 48245 runs in Intermittent Duty (or “constant” duty) when needed to prevent loss of flame. Smart Ignition switches to Interrupted Duty when it can to dramatically extend the life of the ignitor or transformer. The Model 48245 is the smart replacement for 3-wire controls. www.carlincombustion.com
Ductless Mini-Split Kit

Sid Harvey’s introduces a time-saving idea to speed the installation of the most popular mini split systems. The Sid Harvey Mini-Split Installation Kit includes communication cable, drain hose, disconnect, whip, ring terminals, and cable ties to make installation quick and easy and comes in either 25 foot or 50 foot lengths. The Mini-Split Installation Kits are available at all Sid Harvey branches. www.sidharvey.com
Build A Powerful Online Presence

iPage makes it easy and affordable to create a powerful website for your business – no experience necessary. Add to that a 24x7 support team and tons of free marketing tools, and you’ve got the recipe for online success! You can drive more traffic and get more customers than ever before.


IN THE NEWS


HVAC market warms up to chilled beams
Contracting Business
With chilled beam systems, chilled water circulates through tubing embedded in a metal ceiling fixture to wick away heat. What makes this technology so interesting is its broad applicability for commercial structures and extreme energy and thermal efficiency. A key advantage is that a chilled beam system requires very little ceiling space and height or, in the parlance of commercial architects and designers, it conserves interior real estate.
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Vermont, Upper Austria partner to promote biomass heating
Biomass Magazine
The leaders of the state of Vermont and the state of Upper Austria have signed an agreement to collaborate on the promotion of biomass heating. The agreement was announced at the annual Renewable Energy Vermont conference in Burlington, Vt. Nearly half of Upper Austria's heating demand is currently met through renewable sources, with a goal of 100 percent renewable heat by the year 2030. For its part, Vermont displaces over 40 million gallons of heating oil annually through the use of biomass fuels.
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New England cranks up its wood-burning stoves
Marketplace
Woodstove sales are up all over the country. But they sell best among frugal Yankees, who are disproportionately reliant on heating oil. New England and New York consume 86 percent of the nation's No. 2 heating oil. Wood is cheaper than oil, and wood-burning technologies have become highly efficient.
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Beyond Keystone XL: Why 1 Maine town is on the front lines of the battle against tar sands
Think Progress via Moyers & Company
On Tuesday, approximately 25,000 residents of South Portland will decide the future of what could soon become America’s next tar sands pipeline. Not Keystone XL; the Portland-Montreal Pipeline.
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FEATURED ARTICLE
TRENDING ARTICLE
MOST POPULAR ARTICLE
Specifying HVAC systems for new, existing office buildings
Consulting-Specifying Engineer
Office buildings might seem like simple structures from the outside, but engineers engaged in such projects know they can be highly complex, with specialized HVAC, indoor air quality and other air movement needs.

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Indoor air quality and energy management
Consulting-Specifying Engineer
Indoor air quality and energy management are key in K-12 schools and higher education university buildings. This information will help to provide an efficient, effective HVAC system in a school or a university building.

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EPA expands RFS definition of heating fuel
Biomass Magazine
The U.S. EPA has published a final rule to expand the definition of heating oil under the renewable fuels standard. The amendment expands the scope of renewable fuels that can be used to comply with the RFS by adding an additional category of compliant fuel produced from qualifying biomass that is used to generate heat to warm homes or other buildings. However, renewable identification numbers cannot be generated for the new category of fuel oils if that fuel is used to generate process heat, power or other functions.

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Don't ignore labor re-rate in your HVAC company's accounting practices
Contracting Business
The Fair Labor Standards Act says that any bonuses earned during a pay period must be used when calculating overtime during the same pay period. It is of no consequence if you think this is unfair. It's the law. You must comply with it.
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7 negotiation techniques every small business owner should know
The Huffington Post
Negotiation may often be described as an art form, but for small business owners, it's an essential skill that could make or break a company. The best negotiation is one where both parties walk away feeling like they were heard and received a good outcome. Good negotiation skills grow your network, solidify your relationships with clients and vendors and pave the way for future business opportunities.
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