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In this issue...
  • Defining a 'quality' HVAC installation
  • Building envelope testing in existing buildings
  • Change the behavior of your negative, underperforming technicians
  • OESP welcome new members
  • Survey request
  • A special thank you
  • Email or mail?
  • Energy efficiency of HVAC equipment suffers due to poor installation
  • EPA releases guidance to improve schools' IAQ and energy efficiency
  • Heating fuel expenditures will decrease this winter from less demand and prices
  • Consistency: Boring, but necessary
  • US IAQ market to reach $11.4 billion by 2019
  • Applying military special operations principles to take greater business risk in contracting
  • Small-business strategic planning tips

  • Defining a 'quality' HVAC installation
    Contracting Business
    What is your definition of a quality HVAC system installation? To some, it means that it meets code. To others, the system looks really good. Still others may believe if the system doesn't perform well, it can't be considered a quality at all. Let's take a look at an emerging definition of what real quality is and you can compare it to your definition.
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    See related story: Counterpoint: ACCA standard more than a 'checklist' (Contracting Business)




    Building envelope testing in existing buildings
    Consulting-Specifying Engineer
    Air pressure testing of the building envelope or building enclosure is gaining traction in the industry due to the fact that air tightness of a building improves the building's performance. For increased building performance, it is important to minimize the building's air leakage to limit the negative impact it has on energy and indoor environmental quality issues within the building. Existing buildings are tested under different protocols from new buildings, so testing must be approached from many different angles to achieve air tightness and better building performance.
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    Change the behavior of your negative, underperforming technicians
    By Roger Daviston
    The boss almost gave up on one of our plumbers, Mike. His average invoice was terrible at $400. He made excuses and blamed his circumstances. He was negative, and his attitude was that "life sucks." Mike thought nothing could change for him, and we were ready to let him go. However, one day while doing a ride-along with Mike, I recommended that he listen to "The Strangest Secret" by Earl Nightingale, a renowned motivational speaker. Mike listened and began to make changes, too. I was shocked and amazed to see his transformation.
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    SPONSORED CONTENT


    UPDATES FROM OESP


    OESP welcome new members
    OESP
    Last week, Mike Henderson, of Dwyer Oil, in Ambler, Pennsylvania, joined the Delaware Valley Chapter. Tim McElwain, of Gas Appliance Service, an independent trainer, joined the Rhode Island Chapter. The Long Island Chapter grew by two as well this month. Adam Heidt, from Viessmann Mfg., and Dave Holdorf joined the chapter. Dave is with Taco — one of our Corporate Members.

    On behalf of OESP, we welcome all our new members and encourage you reading this to invite others to join us.

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    Survey request
    OESP
    You recently received a request to participate in a survey by a manufacturer of combustion test equipment. Please consider participating in the survey. Your thoughtful insight will help them produce a new product for the industry.
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    PRODUCT SHOWCASE
      B100 Oil Filter Gaskets
    Sid Harvey’s, your Oil Heat Innovator, announces the industry’s first line of fuel oil filter that come with UL-approved BIO gaskets. BIO gaskets are approved for use with all bio-fuel blends rated up to and including B100. Sid Harvey’s operates 80 branches nationally. 605 Locust St., Garden City, NY 11530 (516) 745-9200. Visit the website at www.sidharvey.com
     


    A special thank you
    OESP
    Roger Daviston, an independent trainer, came to OESP and requested an opportunity to host a webinar for our group. He presented "12 Keys to Maximizing Revenue on Each Service Call" this past Thursday and had great participation, including a tech school in Connecticut. You can expect to receive additional invitations for seminars from Roger in the future.

    If you want a taste of his style of delivery, members of OESP can download a session he did for us at our Gettysburg Roadshow held in September. Visit www.thinkoesp.org. You can find that session in OESP's Learning Center.

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    Email or mail?
    OESP
    Fall brings the cold and membership renewal period. Last week we billed for 2015 membership dues. For those that have email access, we sent those dues electronically. The email includes a link for you to click and download the invoice. If you need it sent again, please contact us at jgarber@thinkoesp.org or 888-552-0900.

    For those that don't have email, those bills will be going out this week.

    On behalf of OESP, thank you for your continual support. We do value you as a member.

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    IN THE NEWS


    Energy efficiency of HVAC equipment suffers due to poor installation
    The National Institute of Standards and Technology via R&D Magazine
    The push for more efficient air conditioners and heat pumps aims to trim the 30 percent share of residential electrical energy use devoted to cooling and heating. But the benefits of improved energy-efficiency ratings can go for naught if the equipment is not installed properly, as verified in a recent study from NIST. The NIST research report is the first to quantify efficiency losses due to common installation errors documented in field surveys.
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    EPA releases guidance to improve schools' IAQ and energy efficiency
    ACHR News
    The U.S. Environmental Protection Agency has released new guidance to help school districts protect IAQ while increasing energy efficiency during school renovations. The new guidance builds on EPA's existing programs, such as Energy Star for schools and Indoor Air Quality Tools for Schools, which helps schools identify, resolve and prevent air quality problems, often with low- and no-cost measures.
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    Looking for similar articles? Search here, keyword: Indoor Air Quality.


    Heating fuel expenditures will decrease this winter from less demand and prices
    Main Street
    Expenditures for heating oil, natural gas, electricity and propane in American households will decrease this winter heating season from Oct. 1 through March 31 compared with last winter, which was 11 percent colder than the previous 10-year average nationally, according to the Energy Information Administration. A decrease in both demand and prices means consumer households will spend 15 percent less in heating oil costs.
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    Consistency: Boring, but necessary
    Contracting Business
    Many of you conduct regular training. In fact, many companies schedule training at least once a week, except when it's really hot or cold, or when too many people are off work, or when cash flow gets tight. So does that mean consistency doesn't count when things are busy or the company is under duress? The fact is, winning teams consistently stick to the game plan even when behind.
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    TRENDING ARTICLES
    Missed last week's issue? See which articles your colleagues read most.

        5 leadership tips for small business owners (The Globe and Mail)
    New study quantifies efficiency losses due to improper HVAC installation (ACHR News)
    Get your furnace checked, or face a fine (WFMZ-TV)
    Winter 2014-2015 to yield lower heating oil costs in Northeast (AccuWeather.com)
    Pellet hoarding, market distortions and oil prices (Biomass Magazine)

    Don't be left behind. Click here to see what else you missed.


    US IAQ market to reach $11.4 billion by 2019
    ACHR News
    The United States IAQ market is forecast to grow to $11.4 billion by 2019, with a compound annual growth rate (CAGR) of 7 percent over the next five years, according to new report from BCC Research. The equipment segment is expected to grow at a CAGR of 7.4 percent. BCC Research said there is a distinct equipment market that includes products such as air-cleaning equipment, HVAC replacement filters and IAQ instrumentation.
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    Applying military special operations principles to take greater business risk in contracting
    Contractor Magazine
    "Who Dares Wins." That's the motto of the United Kingdom's Special Air Service, probably one of the world's best Special Operations Forces. The concept to take more business risk is a counter institutive principle to most organizations. There is a risk management industry as well as risk management departments within companies, which have the sole task of understanding, planning, and mitigating risk across the entire business enterprise. So how can taking more risk be good for business?
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    Small-business strategic planning tips
    Reno Gazette-Journal
    It's that time of year when we business owners start hearing the buzz about year-end strategic planning to map out goals and objectives for next year. It doesn't have to be complicated but it does take time. Remember the adage, "Failing to plan is planning to fail." Here are some tips for the planning process:
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    Colby Horton, Vice President of Publishing, 469.420.2601
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