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Only 3 days left to participate in SIM's IT Trends Study
SIM
SIM needs you; you win too! SIM's 35th Anniversary IT Trends Study is scheduled to close at 11:59 pm on May 31, and we need your participation! Complete this year's main questionnaire and you'll get a free personal benchmark report comparing your responses to your SIM peers. This is an invaluable tool to evaluate your organization's strategies, and something you might pay thousands of dollars for at market price given the excellence and experience of SIM's members and the objectivity and quality of SIM's research.
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CIOs face hard choices over single sign-on
The Wall Street Journal
Single sign-on services force CIOs — not to mention consumers — to strike a balance between convenience on the one hand and security and privacy on the other. And in the post Target Corp., post Snowden world, that balance is in flux. As the WSJ's Elizabeth Dwoskin reports, there are signs of growing resistance to the practice of the single sign-on, which allows users of Google Inc., Facebook Inc. and other platforms to use the credentials that they establish on such services to gain access to numerous other websites. CIOs face a similar issue, as the employees at their companies have to balance the same competing priorities of convenience and security.
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Why the CIO rebirth is like the wrath of Khan
InformationWeek
Similar to the "Star Trek" baddie, CIOs are awakening to an advanced world where they have the intellect to thrive. But remember: Khan was destroyed by ego.
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CIOs must collaborate to spark transformation
CIO
"Don't boil the ocean," was the advice David Thompson, CIO of Western Union, offered at CIO Perspectives San Francisco recently. "If you wait three years to deliver value, the business will lose interest." Instead, he said, show the results-focused business you can regularly provide value through smaller projects, quick wins and continuous improvement.
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Why you need a social media policy — and how to get started
By Liz Murphy
Unfortunately, it's not uncommon for companies to make headlines for embarrassing social media blunders — ranging from inappropriately capitalizing on national tragedies to poorly-timed messaging. But public "fails" on official social media channels are not the only challenges organizations face in today's fast-paced world of technological innovation. As real-time social networking continues to gain traction, employees are now facing disciplinary actions for tweets, posts and photos made on personal accounts.
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CEOs need to become customer-experience evangelists
CIO Today
CEOs already have plenty to do, but Oracle chief Mark Hurd is suggesting they take on one more task — becoming customer experience evangelists. In a recent column, Hurd challenged conventional wisdom that argues once your customer satisfaction ratings hit the 95 percent mark it's a waste of money to spend more effort on that last few percent of the customer base. Conventional wisdom says those customers can't be pleased so you should just move on. Hurd insists that conventional wisdom is antiquated.
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Usage data and customer success tracking: 3 traps to avoid
FierceCIO
As your customers start to move from pay-to-own acquisitions into pay-to-use subscriptions, tracking customer success to ensure that your customers realize real value from utilization of your product or service is imperative to retention and growth. If your customer cannot quantify value, they will likely not renew, much less buy additional products and services.
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IoT: Necessary for success but flawed
ITKnowledgeExchange
With the Internet of Things (IoT) the sky is the limit for CIOs; just be smart and don't fly too close to the sun, warned a panel of experts at the 11th annual MIT Sloan CIO Symposium. With all the opportunity IoT brings, it also brings plenty of challenges. Here are four issues for CIOs to consider.
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What brand designers and manufacturers need from a CIO
Internet Retailer
Consumer brand managers should become best friends with chief information officers, veteran brand manager Lisa Gavales says. To be successful selling consumer brands through retail stores as well as through their own e-commerce sites, their first order of business should be to develop a single view of available inventory, Gavales said.
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7 ways CIOs should prepare for the digital enterprise
CIO
The whole world's gone digital. As today's companies try to keep up, many CIOs feel like a hamster on a wheel, constantly moving but never getting anywhere. This advice from the recent MIT Sloan CIO Symposium could offer at least a bit of relief.
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What brand designers and manufacturers need from a CIO
Internet Retailer
Consumer brand managers should become best friends with chief information officers, veteran brand manager Lisa Gavales says. To be successful selling consumer brands through retail stores as well as through their own e-commerce sites, their first order of business should be to develop a single view of available inventory, Gavales said.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    Why IT needs to drive the risk conversation (CIO)
CIOs are increasingly being plucked from other functions (Forbes)
One CIO's leadership beliefs (IT World Canada)
Verizon: Internet of Things growing more than 100 percent a year (The Wall Street Journal)
Female CIOs: Great work, little progress (Channelnomics)

Don't be left behind. Click here to see what else you missed.
 

SIM Connect
Colby Horton, Vice President of Publishing, 469.420.2601
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Ashley Whipple, Senior Content Editor, 469.420.2642  
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