Earlier this year, Delta Air Lines and United quietly switched from a distance-based reward program to a fare-based frequent flyer program. What does that mean to travelers? And how much will such change affect travelers' ability of earning miles toward an upgrade or free...
Sniff, sniff. Ever wonder if that hint of lavender you detect when you enter a particular hotel is a faint whiff of lovely perfume? Most likely it's not — what you smell is the subtle odor of brand marketing. Yes, hotels get you with design and decor, but your nose...
The U.S. Department of Commerce's International Trade Administration announced that the U.S. welcomed a record 75 million international visitors in 2014, marking a 7% increase over 2013.
Spring is here, which means families should be coming through your door any day now to talk to you about their summer vacations. But don't wait. Be proactive, reach out to them, and do your homework.
One of the most popular Dilbert comic strips in the cartoon's history begins with Dilbert's boss relaying senior leadership's explanation for the company's low profits. In response to his boss, Dilbert asks incredulously, "So they're saying that profits went up because of...
Here's a switch: Now airline pilots are complaining that they are feeling constrained and uncomfortable in a plane. But it's not the cramped seats that have pilots upset. Pilots of American Airlines say the new uniforms they were asked to test are uncomfortable and fit...
Airlines are right up there with hotel chains and online travel agents as some of the most active companies using social media sites such as Twitter and Facebook to engage with customers as they make their all-important purchasing decisions. But which airlines do it best?
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