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The future of association management systems
SocialFish
What’s the future of AMS? This seems to be the question that has haunted association execs for more than 25 years when the initial association management system hit the not-for-profit marketplace. You get a different answer depending on who you speak with, but put on the spot were five of the industry’s leading AMS provokers for a panel discussion at ASAE’s 2014 Technology conference, held in December at the Gaylord National Harbor just outside of Washington D.C. Here’s is some of what transpired.
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What a customer-driven association might look like
Associations Now
A recent report from a nonprofit software maker suggests that associations are going to become increasingly customer-driven, not just member-driven. Does the road to increased revenue run through technology offerings? Here’s a hypothetical to get your brain moving.
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Brought to you by the Fort Worth CVB
Keep your board members off email (at least during your meetings)
Association Management Blog
Are your in-person board meetings the ideal environment for your directors to do their email? Does your board struggle to be conversational around critical or strategic topics? While every board is certainly different, here are some methods that have moved the needle within some of the most engagement-resistant groups.
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Are you using surveys all wrong?
Greenfield
Most often we turn to data and surveys to get answers about our members — but those methods, too often, are not designed to answer the kind of questions we are asking.
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Refining your segmentation strategy
By Michael J. Berens
Chances are your association's 2015 business plan includes goals to grow membership and increase revenues. It also probably outlines some strategies for how you're going to accomplish those goals, like developing new programs, increasing member engagement, and targeting potential new members and/or donors. Associations have a host of marketing and communications tools available to help them achieve the latter, but they don't always make the fullest use of them. If your association is one of those, make this the year you fine-tune your outreach efforts.
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6 steps for handling member complaints
MemberClicks
Despite an association’s best efforts, complaints happen. But no matter what the cause, unhappy members are still members and it’s important for associations to try and make them happy again. If you’re thinking, “easier said than done,” then take a look at these six steps for handling member complaints.
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We undermine our member service every time we ...
Smooth the Path
Sometimes our adherence to policies, rules or ‘this-is-how-we-do-it-ness’ gets in the way of good customer service. The dilemma for staff usually is triggered by a non-standard request. When confronted by these usually reasonable non-standard requests we see a range of staff reactions.
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PRODUCT SHOWCASE
  Wyndham Dallas Park Central Hotel

Our newly renovated atrium style, all suites property is located in the heart of the North Dallas Park Central Business and Medical District. This hotel features 11,000 sq. ft. of meeting space, a full service restaurant and lobby bar, onsite workout facility and business center, complimentary internet, parking and shuttle to local businesses, shopping and attractions.

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What makes members volunteer and keeps them coming back
Associations Now
We talk a lot about member engagement. Two research studies on volunteer motivations and experiences offer new clues about how to find and keep happy member volunteers at your association.
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Become a ridiculously in charge rock solid conference leader
Midcourse Corrections
Your perspective, your vision, your idea of your role in creating that conference has everything to do with what you allow, what you build, what you create and what you own. In your mind, what are your limits? What borders do you draw around what you are supposed to do to meet the minimal job requirements or what you can do to help fulfill a bigger picture?
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    15 things to stop doing at your association in 2015 (MemberClicks)
What can you learn from your non-attendees? (Associations Now)
Inject these 5 education disruptors in your conference (Midcourse Corrections)

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Colby Horton, Vice President of Publishing, 469.420.2601
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