The real cost of workplace conflict
When Rory Rowland, then CEO of a small financial institution, encountered a petty workplace conflict between two of his employees — "I don't even remember what it was about, but it was over an insignificant matter, like the way one of them looked at the other" — he didn't immediately address the problem. That turned out to be a big mistake. "It escalated to the point where they were snarling at each other. They weren't professional at all."
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