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Lean health: How US cancer center saved time, money?

from Six Sigma & Process Excellence

Moffit Cancer Center's outpatient Infusion Center in Tampa, Fla., has over 40,000 chemotherapy patient visits per year. For several years, the Infusion Center was experiencing many problems, the primary one being a steady decline in patient satisfaction especially with regards to wait times. With the steady increase in volumes across Moffitt, the outpatient clinic physicians and nurses were becoming increasingly frustrated with the difficulty of getting their patients into the Infusion Center in a timely manner. The Infusion Center and Pharmacy staff were also experiencing unbalanced workloads and starting to have safety concerns, especially during their daily 4-hour period of peak volumes. Since the majority of Moffitt's patients go through the Infusion Center, senior leadership prioritized this area as one for Process Excellence (PEx) to partner with and help facilitate improvements. more


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