Where have all the process owners gone?
from Harvard Business Review The Conversation Blog
Process gurus such as Michael Hammer, Jim Champy, Geary Rummler, and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. For 20 years, they have extolled the virtues of this role, filled by someone whose job is to make sure their organization doesn't revert to optimizing just within departments. Yet few organizations seem to have process owners. Why?
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