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Too much miscommunication at work? A simple fix

from Fast Company

The most common source of miscommunication in any workplace is a very simple one: People routinely fail to realize how little they actually are communicating. In other words, we think we've said a lot more than we actually have. Psychologists call this the signal amplification bias (because we can't resist slapping esoteric names on things — calling it the "I'm Sure It Was Obvious" Effect would be much more to the point.) Studies show that the vast majority of us tend to believe that our behavior is much more expressive than it actually is, and this occurs across a wide variety of situations. more


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