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Mystery shoppers would compare wait times to see doctors

from American Medical News

The Department of Health and Human Services plans to assess how long patients typically must wait to see primary care physicians by secretly surveying practices using so-called mystery shoppers. The department has proposed using people posing as potential new patients to help gauge the availability of primary care physicians. HHS hopes the effort will help determine whether primary care doctors accept new privately insured patients more or less readily than they take on new Medicare or Medicaid patients. The department also wants to gauge the timeliness of available primary care services, and find out why certain availability may be limited. more

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