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Self-service IT: Are users up to the task?

from Computerworld

Self-service procurement. Self-service business intelligence. Self-service recovery. User provisioning in private clouds. It's a wondrous world for end users these days as IT departments roll out tools that hand them the reins to the data and services they desire, whether it's instant access to their employee benefits account or a deep dive into corporate data stacks that were once off-limits. But all this user empowerment raises the question: Are users up to their new role? more

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