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Forum: Staffing buyer wants empowered representatives

from Staffing Industry Analysts

A staffing firm's representative must have the power to make decisions, said Greg Muccio, manager of Southwest Airlines' People Department. Muccio spoke as part of a panel of staffing buyers at the Staffing Industry Analysts Executive Forum in Las Vegas. She likened a staffing buyer's predicament to that of a car buyer: After hours of negotiating, car salesmen often frustrate customers by telling them to wait while the salesman checks with his manager. That shouldn't happen with staffing reps. more

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