For retail, honesty is the only policy
from Retail Customer Experience
When it comes to customer service, honesty isn't the best policy, it is the only policy. Lying to or misleading customers invariably leads to far worse problems than looking them straight in the eye and telling them something unpleasant they need to hear right now. There are two very good reasons for facing your customer with the bad news.
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063