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Supercompetent speaking: Dealing with interruptions and questions

from Training

As a professional speaker, it's inevitable that you will face interruptions during your presentations. They won't happen every time, but they will happen. Occasionally, for example, someone will leave his or her cellphone on, and it will ring in the middle of your talk. Worse, every once in a while you'll encounter a heckler — someone who deliberately tries to undermine your argument or divert your message. Most interruptions, however, will come from those who have genuine questions, spurred by nothing more than curiosity. Whatever the case, you must know how to handle interruptions on the fly when they occur — without letting anything stop you in your tracks. more

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