from NADRA Blog: David Elenbaum
From the Black Sabbath song ... and contractors who encounter the evil nasty customer who will never go away and refuses to pay you until hell freezes over and you perform a miracle. "Just one more thing" and "you said you were going to ..." and my favorite "this is just not what I expected when I hired you!"
Okay, so I am the man! I am the guy who takes a beating on my margin to make a customer happy. I am the guy who calls in a painter to stain lattice to make damn sure the stain is perfect so I don't have to do it myself to get the last check. I am the guy who abuses the terms "yes ma'am" and "Whatever you need sir" I am the sucker who gets abuse from the evil nasty once a year customer. I ... am the man!
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