Patients describe what they consider good customer service
from American Medical News
When it comes to satisfying patients as customers, practices need well-trained physicians, easy access to patients' histories and long appointments - or at least the impression of long appointments, according to a Harris Interactive Poll issued Sept. 10. "As other industries try to build customer loyalty, they are setting certain expectations for service," said Vaughn Kauffman, principal and leader of the payer advisory practice at the consulting firm PwC. "And consumers are carrying those expectations into healthcare."
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063