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US ties hospital payments to making patients happy

from The Wall Street Journal

At Atlanta's Grady Memorial Hospital, doctors are being taught to stop interrupting patients while they are speaking. Nurses recently got hand-held phones so patients can reach them instantly. New bedside comforts include cable sports channel ESPN and a menu featuring wild salmon. Grady is making these changes in response to a shift in how the federal government pays hospitals for treating people on Medicare, the federal healthcare program for seniors. more

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