American launches DIY bag-tagging in Orlando, Fla., as self-service expands
Passenger self-service continues to expand as American Airlines rolls out self-baggage tagging at Orlando International Airport. Following a successful, service test in Austin Bergstrom International Airport earlier this year, American introduced do-it-yourself machines in Orlando, Fla., "due to overwhelming positive customer and employee feedback," says Paul Stumbo, American's managing director-customer contact planning.
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