Why you need a medical practice cancellation policy
from Physician's Practice
Over the next two months, there are several holidays which may wreak havoc on your schedule. Are you prepared with a solid cancellation policy? You should be. There are several options to help deter patients from not showing up for their appointment, or calling and canceling. Obviously, there are emergencies that arise which are legitimate reasons to cancel. However, handling those not-so-emergency phone calls takes a good policy and a little bit of front-office training.
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