The tussle over metrics
from Lewis Center for Church Leadership
From May 18:
Church leaders may think that leading in the business world is so much simpler than in the church since there is "one bottom line" and financial measures give business leaders all they need to know about how they are doing. Not so. A recent survey of global business leaders found that 75 percent say they need better nonfinancial measures. They admit struggling with inadequate metrics to deal with important components of their work not captured in dollars and cents. Welcome to the club.
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