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Indianapolis knocks Ottawa Airport out of top spot for customer satisfaction

from Ottawa Citizen

Indianapolis airport took off with the first-place honours in the 2012 Airport Service Quality Awards, snagging it back from Ottawa. For the past three years, the two rivals have traded the first and second place spots for the Best Airport in North America designation. It was unclear how Indianapolis beat Ottawa but it was a close race said Ottawa International Airport Authority's vice-president of communications, Krista Kealey. more

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