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Military shopping gets some private-sector upgrades

from The Dallas Morning News

The first civilian to run the military's $10 billion-a-year retail business has his work cut out for him. The CEO of the Dallas-based Army & Air Force Exchange Service, Tom Shull, is the first retailer to hold the post, which had been a two-year officer assignment for 117 years. Shull, 61, joined AAFES in June under a 2011 Defense Department "efficiency initiatives" program, and his tenure doesn't have a time limit. After his hiring was written up in Military Times, many of the reader comments were critical, touching on everything from AAFES' size availability to prices. "We've got to better understand the dynamics of our competitors and provide better value," said Shull. more

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