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Defining the win: How job descriptions can improve employee performance

from By Deborah Wipf

Go to any high school stadium on a Friday night during football season and you're likely to hear the roar of the crowd or the band playing the school song. If you walked into the stadium part-way through the game and asked "Who's winning?", you'd get a quick response. How could such a diverse group respond to a question with complete consistency? Easy — they all know the team with the most points wins, and they know how to locate the score. In the workplace, these indicators are a bit harder to find. more

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