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How to avoid 'teaching to the test' for HCAHPS score improvement

from Becker's Hospital Review

A recent report by Press Ganey identified communication with nurses as a "rising tide" patient experience measure - one that influences a host of other HCAHPS measures, including responsiveness of hospital staff, communication about medication and overall patient experience scores. Hospitals could potentially affect 15 percent of their Value-Based Purchasing incentive payments by focusing their improvement efforts on the nurse communication metric, according to Press Ganey's research findings. more


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