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Crisis management: Boston shows benefits, challenges of social media

from By Liz Murphy

It's becoming more apparent that Twitter and other new media channels such as Facebook are no longer just for personal users sharing what they're eating for dinner or their relationship status. With millions of users utilizing social media across multiple platforms including smartphones, tablets and personal computers, it's a powerful communications tool for law enforcement, when leveraged correctly. The chatter, however, can be overwhelming — sometimes even hindering law enforcement investigations with the sheer volume of information and factual inaccuracy. more

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