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The power of predictive analytics for IT?

from DABCC

A major national retailer suffered periodic outages in its gift-card processing application, preventing cashiers from processing customer cards for up to an hour or more. Each time an outage occurred, application, VMware, SQL Server, Windows Server and network experts would spend hours poring through mountains of system logs and making phone calls to tech support lines, without any success in finding the root cause. more

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