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Empathy can help hospitalists improve patient experience, outcomes

from The Hospitalist

Dr. Burke T. Kealey writes, "In today's increasingly hyper-measured healthcare world, we are looking more and more at measures of patient outcomes. The Institute for Healthcare Improvement (IHI) touts the Triple Aim principle as the lens through which we should be approaching our work. The Triple Aim is the three-part goal and simultaneous focus of improving the health of the community and patients, improving affordability of care, and finally and perhaps most elusively, improving the patient experience. Who wouldn't want to hit on these admirable goals? How do we do it?" more

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