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Your patients deserve expertise, not 'good enough'

from By Mike Wokasch

As healthcare professionals, we may have a tendency to look at expertise in the narrow context of science and medicine. While the implications of expertise may differ, it is important to appreciate that expertise is not defined by academic achievement or job function. The person who can make your burger perfect every time, the incredibly knowledgeable and attentive restaurant server, the meticulously accurate and precise laboratory technician or the electricians and plumbers "who just know" what's wrong and how to fix it — all have a level of expertise that they have developed. more

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