The value of an upset employee
from By Mel Kleiman
While every cloud has a silver lining, it can be hard to discern when the cloud is an upset employee. When you're dealing with employees, inevitably some will feel misunderstood, wrongly judged or have their feelings hurt — and responding appropriately to strong negative emotions can be a challenge. When employees do air their grievances, you actually owe them a debt of gratitude.
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