Boosting patient satisfaction in the ED: What hospitals should and shouldn't do
from Becker's Hospital Review
In a Sept. 17 webinar hosted by Becker's Hospital Review, experts from Select International discussed steps for hospitals to boost their patient satisfaction scores, especially in the emergency department. Each speaker agreed that any improvement to a patient satisfaction scores essentially comes down to human behavior, and customer service initiatives in the emergency department present a unique set of challenges. Higher patient satisfaction scores are not the ultimate goal. The goal is to improve the patient experience, in the context of improved clinical outcomes.
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