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Taking measure: Moving from process to practice

from Grant Thornton

Measuring performance is crucial for identifying what agencies are doing well and where greater work and attention is needed. To bolster performance management in agencies, Congress passed the Government Performance and Results Modernization Act of 2010, which formally established the positions of chief operating officer and performance improvement officer. How has performance management been impacted by the legislation? Where have advances been made and what challenges remain? That's what the Partnership for Public Service and Grant Thornton set out to understand in the new report, "Taking Measure: Moving from Process to Practice in Performance Management." more

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