5 ways to reduce failed appointments
from Dentistry IQ
Appointment failures, either by cancelling or not showing, result in the loss of manhours and production for practices. We hear this in just about every office we walk into — "Today’s schedule was beautiful when we left yesterday, but then the phone started ringing today … There is no single best way to handle appointment failures. We’ve all been told that we can help eliminate these failures by impressing upon patients the importance of keeping their appointments. We can do this by using correct and professional verbiage, and while that is true, what if that alone is not working? What else can you do?
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