The secret to using video for customer service
from Small Business Trends
In this 24/7 instant gratification world of the Internet, customers with questions are too impatient to wait on the phone or for a reply through email for their answer. It is also expensive for small businesses to staff this function so customers can receive a reply quickly. Instead, customers would much rather use Web self-service and watch a short one minute video for customer service purposes to get their answer.
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