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4 ways to handle the inevitable negative review

from The Huffington Post

From July 18: Jay Gierak writes, "My dentist once had a customer slander him on Yelp in an effort to get out of a bill. He asked if I could help, hoping I might know someone at Yelp fix the problem. The review persisted online for years, as did my dentist's pleas for help. My dentist's story is not uncommon. Negative reviews from unhappy customers, peeved ex-employees or close competitors are a challenge for local businesses, legitimate or not." more


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